Ulta Beauty reviews

3.4

55% would recommend to a friend

(13,928 total reviews)
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Kecia Steelman

59% approve of CEO

47% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,928 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

14K reviews
3.0
May 13, 2011

N/A

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I like the discounts and people

Cons

they expect everything to be completely dust free which I understand but it is just not doable.

2.0
May 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Employee Discount Fun Environment when store is open Meeting and working with some great people

Cons

I've never worked in a position that has required so much out of me. Not only is the work physically demanding but as a manager, there are many tasks throughout any given day that require constant attention. However, all that becomes secondary because I spend a great deal of time cashiering. Corporate dictates the labor hours in each store and on many occasions, there are no cashiers scheduled because there are no hours for it. Even with diminished labor hours, the tasks are not lessened, just your hours to complete them. Turnover is consistent so we're always in training mode, but training itself is not consistent. There is so much information to filter down that it's next to impossible to do so. There is no clear communication process, nor clear guidlelines from corporate on how to do this within each store. The physical demands certainly don't match up with the dress code. Each employee is required to be in dresscode even when doing physical labor. An employee is constantly crouching, bending, stooping, lifting, climbing, reaching, maneuvering and juggling...all in professional dresscode. The corporate internal Loss Prevention Policy treats all employees as if they are already guilty of stealing. It is policy to pat down coats and jackets, turn out pockets, carry clear purses, green dot product that the store carries, store and stockroom camera coverage, and on top of this, an employee can't walk out of the store without being checked out by a manager. This policy is embarrasing when played out in front of customers. I wouldn't recommend Ulta employment to anyone as the Pros do not outweigh the Cons.

2.0
May 6, 2011
Recommend
CEO approval
Business Outlook

Pros

As an ethetician trying to start a career in the salon industry, Ulta is a good place to start off. Training is provided at the Dermalogica Institute. Ulta is a good place to build a clientele with all of its foot-traffic compared to other spas and salons. You are paid hourly or commission. Which ever is highest at the end of the week (plus tips). Even if you don't have a lot of clients during your week, you are guaranteed to get some sort of compensation, although commission is ideal.

Cons

There is too much miscommunication amongst upper management. No benefits, even if working 40+ hrs/week (unless you are considered a "senior esthetician" which is an extremely hard title to achieve by Ulta's standards. As a salon employee, you are required to also work on the floor and help customers in need of products not related to your field (for example an esthetician is required to help customers find hair products). No salon receptionist. Store is always out of stock in products (both retail and salon products) which makes it hard of employees. All salon employees are required to sign a contract with Ulta stating that you will not personally inform your clients if you are leaving to work at another salon. Basically, your clients aren't "yours," they're Ulta's clients!

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Glassdoor has 14,231 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.