The number one reason I hated my time at Ulta was the district manager. She has no idea how to talk to employees or do her job. It is never ok to yell at your employee in front of other employees AND customers! There was no support on her part. If you had a question she would make you feel terrible for not knowing and tell you to ask someone else. Then that manager would not know and you would be lucky to ever find the answer. This leads her staff of GMs to think she has no idea, but she can't even own up to it and simply say, "I am unsure" and help you find the answer. The open door policy at Ulta is a joke! Follow the chain of comand or call HR, then be ready for full on retaliation! You might as well hand over your keys and walk out because your life will be hell until you do. Does not matter that you are meeting your key sales goals. Meeting payroll even though you do not have the hours to run your store. If you don't make your payroll you have to work 6 or even 7 days a week to make it up! And forget ever having 2 days off together because the DM will not let you unless you request it and she feels like approving it. The same can be said for holidays and vaction. This goes way beyond the norm even for retail! This lady is full on nuts! It was difficult to keep good employees!
My true dissapointment with Ulta was the open door policy. It was not followed by the company because if it had been things would have improved on the issue of the DM. I would have hoped that she for be let go, but at least retrained and followed up on! I tried to stick it out because it was my job, but she made it impossible to do my job.
There is also a huge issue with communication with Ulta. Policy (even with new manuels and such) is unclear.
