Ulta Beauty reviews

3.4

55% would recommend to a friend

(13,906 total reviews)
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Kecia Steelman

57% approve of CEO

47% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,906 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

14K reviews
3.0
Nov 18, 2014
Recommend
CEO approval
Business Outlook

Pros

The atmosphere is fun and creative. You have the ability to make guests feel better about themselves by doing something as simple as helping them find a beauty product or doing their hair. The discount is generous and you receive gratis fairly regularly.

Cons

The lack of resources is crippling. You do not have a staff to assist guests because you are constantly cutting payroll. The salaried managers take the brunt of this, and end up working as high paid cashiers the majority of the time. There is a huge opportunity for product knowledge training, and training in general. Payroll is not provided for training new managers or associates.

2.0
Apr 21, 2016

The CEO is a weak leader

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast growing company with a lot of good, dedicated employees. The products are fun. The workplace environment is reasonable balanced.

Cons

Mary Dillon, the CEO, is an incredibly lucky woman. After a career full of mediocrity, capped most recently by a putrid performance at US Cellular, she stepped into this rocketship. She talks a good game, and she is not without political talent--you should see the way she massages the board members--but she has not made one significant, strategic contribution to this business. She made some cosmetic changes to the culture (which have not borne much fruit if the reviews on this site are any indication), brought in a bunch of her lackeys, and has done nothing else but lap up the misplaced credit the analysts and press are so willing to give her. Of all her faults, the most damaging is her lack of confidence. I'm not talking about her public facade, which she artfully maintains. I'm talking about the voices deep in her psyche, the ones telling her she doesn't deserve her success, that she could lose it all at any moment. They incessantly chip away at her brittle self-assurance. She fights these internal whispers by surrounding herself with executives who constantly validate her with false praise. Her real worth will be revealed in about two years, when the business inertia she inherited fades and the pipeline of new store opportunities starts to run dry. If she hasn't contributed something meaningful to the company's strategy by then, the bloom will be off the rose. Knowing Mary's luck, she will already be gone by then. Some board full of suckers, enthralled with her "success" at ULTA, will have hired her away with a huge pay package. But the voices will still be there.

3.0
Jan 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Free products, Paid product trainings, Endless opportunities for personal growth and life lessons, Optimal networking atmosphere, Great for younger individuals looking for a light work schedule and exposure to the beauty industry.

Cons

No consideration for the personal lives of employees, Horribly run corporate structure, Insensitive and selfish corporate employees, No appreciation for hard work, Lazy IT department, Inconsistent policy follow-through, No insurance/benefits for management unless you work a minimum average of 35 hours per week, All employees are overworked and underpaid, Way too much is expected of all employees, High sales goals with low payroll budgets which makes accomplishing any side tasks next to impossible.

Viewing 7 - 9 of 13,906 Reviews

Glassdoor has 14,209 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.