Ulta Beauty reviews

3.4

55% would recommend to a friend

(13,907 total reviews)
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Kecia Steelman

57% approve of CEO

47% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,907 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Jan 28, 2016
Recommend
CEO approval
Business Outlook

Pros

As far as working environment-none. Discounts you can get at any employer.

Cons

This company has gone south in a big way. They run their stores on a skeleton crew of one manager and one cashier. The stores just churn their stocks. They try to increase their margin by adding stores every year. eventual that old trick will run out and investors will lose. They use phantom salons to sell professional salon products. At any given time there is only one stylist in the salon. This company is NOT a green company. They toss tons of chemicals into our landfills every day. They do not recycle plastics or paper- and boy do they waste paper. Shipments come to the store most times with a giant boxing carrying one nail polish or something of the like. Your job will never be safe. If you are not liked for personal reasons by a superior, they will take you down and lie and cheat to get you fired. Ulta's HR department is a complete joke. They have them doing so many tasks that they cannot possibly handle any grievances in an appropriate way. You are not allowed to THINK. Tasks are laid out for you and the you have to spend just as much time entering into a program stating that you indeed completed such task. They can't even trust you do daily things that are in your job description. Ulta's new CEO, who came from MC Donald's and the horrible US Cellular (think Jitterbug) spends more time trying to be a celebrity, changing company colors and fonts that result in more printed materials being tossed in the trash instead of being recycled. Take a search on google and look at the lawsuits that have been filed against this company. Exempt managers are using most of their time doing the tasks of nonexempt employees and cramming in management duties. This is against the law for companies this size to call someone exempt and not pay them overtime when they really aren't doing a different job than others. District managers are lay. They come into the store and pick on managers without lifting a finger to help achieve a deadline. They are allowed to torment and pressure people to tears and HR does nothing. Do yourself a favor and check with former employees. this is a place to steer clear of. Nothing to see here but people doing more than one job to raise stock prices. the company does not care that there is no one to assist customers in the store.

3.0
Oct 9, 2014
Recommend
CEO approval
Business Outlook

Pros

The discount is great because I spend a nice chunk of money there anyway. The people you work with are usually really friendly and fun. Its basically judgement-free when it comes to interesting and wild makeup and hair colors/styles.

Cons

The pay isn't very good, I work 32-39 hours a week and still cant pay my bills. They will not allow anyone beside management work 40+ hours (bonuses follow). I'm always being told to finish this project and that project but can never finish anything because I am also required to be out on the floor for this and I get stopped by customers 60% of the time. We are never staffed properly so I find myself with so many things to do, almost nothing gets done. I work in a particular store with all new management and find myself showing them things and answering their questions and fixing problems more than I should. I've only been with the company for 4 months and I am showing managers what to do, that isn't right. My biggest issue with ULTA is that there is no training provided for new-hires. I was one tear away from quitting my first week because I was thrown to the sharks in my first 20 minutes after watching an associate cashier without explaining anything as she went. I have talked to many other employees and they all say the same thing. You feel completely lost without a paddle for at least 3 weeks in this job. No one should ever feel that when they start a new job. Management says they don't have payroll for training.. but you have payroll for new hires to ask questions and waste the time of other associates when it's a simple thing that could've been taught during their first week! You have payroll for new hires to mess up and give someone too much money back on a return or damage out products that could be sold again? Doubt it.

2.0
Aug 3, 2021

Run away

Recommend
CEO approval
Business Outlook

Pros

Good benefits, tons of free products, growth potential, good pay

Cons

Toxic environment, you will be worked until you break, staffing heavily falls on management and they are fully blamed for lack of staff, you will never feel good enough, the company claims to care about you but they do not, lots of aggressive thefts with not safety plans in place, zero work life balance, horrible maternity leave, condescending attitudes from corporate, you’re expected to be a robot who makes no mistakes, everything is over structured and micro managed to the point where things don’t make sense anymore, impossible workload, constant changes with minimal time to learn before they change again, you will always feel like you’re treading water, mental, physical and emotional exhaustion

Viewing 13 - 15 of 13,907 Reviews

Glassdoor has 14,210 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.