Potential to be a great place to work, but too little resources - General Manager Ulta Beauty Employee Review

3.0
Nov 18, 2014
Recommend
CEO approval
Business Outlook

Pros

The atmosphere is fun and creative. You have the ability to make guests feel better about themselves by doing something as simple as helping them find a beauty product or doing their hair. The discount is generous and you receive gratis fairly regularly.

Cons

The lack of resources is crippling. You do not have a staff to assist guests because you are constantly cutting payroll. The salaried managers take the brunt of this, and end up working as high paid cashiers the majority of the time. There is a huge opportunity for product knowledge training, and training in general. Payroll is not provided for training new managers or associates.

Explore other reviews about Ulta Beauty

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone at my store is amazing, no drama

Cons

Heard other stores can be rough

2.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

good benefits for full time employees from what I hear. hourly pay if commission goal isn't met which is nice for those building clientele

Cons

this could just be the case for my store, especially because it's a very high volume store, but as a stylist I don't feel valued at all. I expected this to some degree coming to a huge corporate salon, but the biggest issue is that they try to pretend they care about you. but at the end of the day, if you're not meeting the sales they want/growing quickly enough, they don't care about you as a stylist. if you don't already have an established clientele, business is highly unreliable as there is no late cancellation/no show policy. many services are underpriced in my opinion, making it hard to meet their sales goals as an entry level part-time stylist unless fully booked every day. all they care about is getting as many clients in and out and quickly and possible and they hire more stylists than there are chairs, making every day inconsistent and chaotic. the relative stability of hourly pay is commission threshold isn't met seems enticing for stylists still building a clientele, but the hourly pay is wildly inconsistent between stylists, even those of the same tier. as a stylist of over 3 years who moved and is starting over with no clientele, I make over $2 less per hour than a fellow stylist who just got her license a few months ago and started taking clients for the first time last week. you're better off working at a place like Great Clips or Hair Cuttery because at least they're honest about what they are.

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