Ulta Beauty reviews

3.4

55% would recommend to a friend

(13,943 total reviews)
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Kecia Steelman

59% approve of CEO

47% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,943 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

14K reviews
1.0
May 6, 2012
Recommend
CEO approval
Business Outlook

Pros

Great gratis and a 25% employee discount

Cons

I have a GM from hell, They have the salon with no receptionist, no cleaning crew, and they never provide any real hands on continuing education for their stylists. A class to introduce a new Redken Chromatics color is not high end hands on needed training. They want salon managers to keep hiring even though they are already staffed. Tell me how the hell is a manager suposed to run a salon without a receptionist and only have 110 budgeted hours among myself and 5- 6 stylist and 2 estheticians. That is roughly 70 hours once you take away 40 given to the manager. So you do the math each stylist would roughly get 10 -12 hours and their response is to keep hiring. WTF!!!! This company is cheap as hell. Imagine trying to give your client excellent customer service and literally you have to stop every minute to answer the phone everytime it rings. ANNOYING AS HELL to the client and myself as well.You put in a salon order things are back ordered or take 2-3 weeks to arrive. You will constantly be out of color and developer with only about 150.00 a week to order supplies to stock the salon. They are constantly having these terribly cheap promotions to get clients in however it creates a problem when the stylist level jumps because they do not want to pay anymore than the 50.00 M-W color,cut and style promotion.Just FYI if you apply for a Salon Manager job get clarification in writing. They will probably pay you about 19.00 an hour to work the hell out of you . Even though they pay you a set amount every two weeks that amount they quote you per week is exactly how much you have to do in sales behind the chair. So in essence its like your salon productivity amount is how you pay yourself. Not only will you manage the salon you will be a receptionist, a baby sitter for the stylists, a janitor, a teacher to give all their jam sessions, you will coach and mentor the team, make the schedule, keep track of payroll daily and if you don't maintain your budget you will hear from you GM and DM. Imagine felling like your running around like a chicken with you neck cut off and severly over worked. Think twice about taking this job. Oh and Ulta has an extremely high turnover for salon managers most only stay 2-6 months. That should tell you something.

2.0
Feb 3, 2011
Recommend
CEO approval
Business Outlook

Pros

The base compensation and annual bonus are competitive. They utilize Blue Cross and Blue Shield as their healthcare provider which is better than other healthcare providers. The work is interesting and challenging. The employee discount at the stores is good for the women in your life. Basically receive 5 weeks of PTO to start which is better than most companies who make you start at around 2-3 weeks. Utilize up-to-date technology.

Cons

Ulta believes that you are available at all times and that work takes precedent over your personal life. You are constantly trying to play catch-up due to the fact there is so much work and the deadlines are tight. Meetings are held all day everyday for every person in corporate which reduces the amount of time available to finish work or communicate with upper management. PTO does not rollover and is difficult to take as you will fall farther behind on work if you take extended periods. Management expects people to be available to work weekends and holidays even if personal plans were made in advance. Up-to-date technology is utilized inefficiently. 401k is extremely

1.0
Nov 29, 2009
Recommend
CEO approval
Business Outlook

Pros

They give a store discount.

Cons

Working for Ulta as a Salon Manager was difficult under the best circunstances. The company doesn't understand the relationship between the client and the stylist, and therefore provides no privacy between the actual store and the client in the salon. The atmosphere is a very well made Great Clips, but with very high prices. Clients don't tend to return because they don't connect with their stylists. They provide no receptionists and no waiting area. As the salon manager, you are held to a weekly quota of services, plus a week's worth of paperwork. If you try to offer any suggestions as to why this set up isn't working, you are branded as no being a "team player". It is all work and no reward. The salary is low- 34,000, and they find every reason they can not to give you a raise. I have nearly 30 years of experience as a hairdresser behind the chair, and I have owned my own salon and this company ground me right down in a litle more than 2 years. Their expectations are unresonable. I don't know who is advising them for running their salons, but I think I'd switch.

Viewing 46 - 48 of 13,943 Reviews

Glassdoor has 14,247 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.