Ulta Beauty reviews

3.4

55% would recommend to a friend

(13,912 total reviews)
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Kecia Steelman

58% approve of CEO

47% positive business outlook

Ulta Beauty has an employee rating of 3.4 out of 5 stars, based on 13,912 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ulta Beauty employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Mar 30, 2015

Values! What Values?!

Recommend
CEO approval
Business Outlook

Pros

Growing company with a lot of outdated senior management. This growing company has departments that are growing closer to retirement and dust in the wind rather than with the company.

Cons

Lack of leadership, Poor Management, Retaliation are just a few. Company has managers clock out for "lunch" but does not allow them to leave the building- to control unpaid "rest" time. Request employees to work while off of the clock. Was told you will receive approx. 15-20 hours weekly on avg. only to receive 8-10 hours on avg. After each work shift the manager has you wait by the front door before you can leave so that they can "check" you out causing you to add up to 10 minutes more to you shift being unpaid. Hostility from corp management causing employees to always be on edge. Poor inventory control process. Poor DC process. Poor IT department. Poor HR department. Poor LP department. Poor Guest service department. Poor Training!!! No work/life balance as they claim. You WILL receive phone calls on your days off and be required to take conf. calls on your personal time using your personal phone.

1.0
Dec 10, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay. I asked for a ridiculous amount because I wasn't sure if I really wanted the job and they agreed.

Cons

Working with young girls with no management experience. I was discriminated on based on my age. I would have to run the entire store by myself. There was no team work involved. The company had a bully mentality. Working an open to close shift and then coming in the next day at 7 am to do shipment. There was no work life balance

2.0
Aug 25, 2014
Recommend
CEO approval
Business Outlook

Pros

The best thing about working for Ulta Beauty is learning about the products, skincare, hair care, and cosmetics and what they are really about, and receiving gratis giving me the ability to see for myself.

Cons

The challenges in working for Ulta Beauty are the fact that the company has higher expectations of workload and customer service duties than they are willing to provide the resources for (ie. payroll hours), and the communication systems are disorganized, inconsistent, and inadequate, and if your district manager is not a good person the company will not listen to you or help you but will back them no matter what. The organization lacks the ability to properly train managers, and some just never get trained for their jobs, causing mass confusion and overwhelmed staff because most everyone is new to the company. Depending on the manager, you can have a work-life balance. Values do not reflect their claims of values and culture. They would be good values if they were exercised.

Viewing 31 - 33 of 13,912 Reviews

Glassdoor has 14,215 Ulta Beauty reviews submitted anonymously by Ulta Beauty employees. Read employee reviews and ratings on Glassdoor to decide if Ulta Beauty is right for you.