employer cover photo
employer logo
employer logo

The Container Store

Engaged Employer

The Container Store reviews

3.3

45% would recommend to a friend

(1,959 total reviews)

Joel Bines

52% approve of CEO

34% positive business outlook

The Container Store has an employee rating of 3.3 out of 5 stars, based on 1,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Container Store employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jun 2, 2009
Recommend
CEO approval
Business Outlook

Pros

The company used to be a great place to work. I have learned many great business strategies and have received amazing customer service training. The caliber of people I work with is also amazing. I have met some great and life long friends at TCS. If I was writing this a couple years ago I would have had paragraph upon paragraph praising the company. I'm sorry to say that is not the case now.

Cons

The management just doesn't get it. They are so worried about looking out for the company and for themselves that they have lost sight of the fact that it's the employees, the regular part-timers, that they treat like crap, that keep the company afloat. The managers do not know how to preform basic tasks that most if not all of the part-time staff does day in and day out, and they are the ones that are telling us what to do and "running" the store. The full timers are, for the most part, pretty good but many of them also find ways of passing the labor off to the insignificant and expendable part-time workers. The other thing that is ridiculous is the new scheduling. I understand that we hold the fact that we have "never fired" someone (which is crap) very near and dear to our company heart. And on many occasions it's been brought up, again, and again, that we are consistently in the top 100 companies to work for. Just because we don't fire someone does not make us one of the best 100 companies to work for. In fact, in my opinion, that should be a reason that we are not on the list! Even the top 10 companies fire people. Firing an employee does not make you a bad company, it makes you a more efficient company. Instead of giving us 3 hour shifts, take stock of who you have working for you. I could list off a handful of people right off the top of my head that just come in and go through the motions. Give those hours to people who come in every shift and give it their all. I could go on but what is the use. It's not like it's going to do any good anyway. This company has had it's glory day, it's moment in the sun, it's swan song. The Container Store may continue to grow in it's numbers, but it is withering and dying in it's culture and it's promise to be one of the best companies to work for.

2.0
May 30, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits for part-time employees, better than average pay (for retail), discount, for the most part good people to work WITH.

Cons

Boy how things have changed since the company was sold! We were told "everything will keep as is", etc. Even before the economy, things were getting iffy. But, now!! And the chasm between FT (not just managers) and PT is bordering on insulting.

2.0
May 30, 2009
Recommend
CEO approval
Business Outlook

Pros

The single best part about working at the Container Store was the floor staff. The majority or the full time and part time staffers were incredibly warm, motivated, smart, funny, talented people who truly cared about doing a great job.

Cons

In stark contrast to the floor staff, the management team in the store in which I worked was pretty untrustworthy, and did not reflect the principles of the company in the way that they were explained to us. One member of the management team calls our clientele "Trash With Cash", while another tells uncomfortable and inappropriate stories about his personal/romantic life. One member of the management team, who is no longer with the company, was prone to bouts of crying, and when she was angry or upset, refused to talk to the people that she was supposed to be leading. To sum it up: While the management team are technically managers, they are far from being leaders.

Viewing 1900 - 1902 of 1,959 Reviews

Glassdoor has 2,046 The Container Store reviews submitted anonymously by The Container Store employees. Read employee reviews and ratings on Glassdoor to decide if The Container Store is right for you.