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The Container Store

Engaged Employer

The Container Store reviews

3.3

45% would recommend to a friend

(1,959 total reviews)

Joel Bines

52% approve of CEO

34% positive business outlook

The Container Store has an employee rating of 3.3 out of 5 stars, based on 1,959 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Container Store employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Apr 27, 2015

great for a retail job if you can ignore the cult aspects

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

management has open communication corporate shares information [ less so since IPO however] very good extensive ongoing training programs fun environment good pay for retail hard to not get a pay raise every year lots of feedback on performance great discount casual work uniform

Cons

it's a very physical job, even when you are in sales like most places: it depends on the local management team and your co-workers. A few bad apples can ruin it for everybody. a bit too "cult like" and forced happiness. way too much micro-managing [the company was not like this when I started many years ago] If you are hiring "the best of the best" etc then why do you treat people like they are in High School? Slowly every bit of "creativity" is being taken away in the Elfa Design process [we simply input info into a program and it spits out a "design"] The IS department seems to be entrenched and I have never worked for a company that has had as many computer software and network issues as this one. Keeps adding functions to the store and computer networks and systems cannot keep up [always going "off line" etc] customer service is going way down due to not enough staff to keep up with all the new added "services" we are providing

1.0
Nov 9, 2014
Recommend
CEO approval
Business Outlook

Pros

When I was hired on it was a great place to work. Everyone worked for the same goal of customer service. The manager knew your strengths and put you to work where you would have the most success.

Cons

One of the foundation principles is "Communication is Leadership." Communication is looked down upon if it is not totally positive. Even if you are just detailing what needs to be done for the betterment of the store. We are supposed to be a 1 = 3 employee, which now seems to be we need to be able to do the work of three employees and are paid for just being one person. I like working hard and being challenged, but this goes beyond most people's capabilities. Our store has become very clique. There are people the GM likes and they get the hours. It used to be a place I loved to go to and I would work as hard as I could for the betterment of the store. Now I see new hires getting sale shifts and they have no idea as to what products are in the store. The new hires have not started by doing maintenance shifts and where they can learn about our inventory first. They are put on sales shifts and are always on the 'walkies' asking if we have this product or another. When full time opportunities arise, people who have been working at the store seem to be at a disadvantage. Someone from the outside seems to get these full time opportunities. Very hard for the prime timers, no upward advancement possibilities.

5.0
Aug 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Good starting salary. Store clean and bright. Nice Customers.

Cons

Employees treated very poorly, by direct management. Told first day by another employee "watch your back". Most shifts were understaffed so you literally were doing three people's jobs. Employees seemed to get how hostile environment was, a real air of "can you believe this" existed. Sad because everyone said TCS used to be a good place to work. No longer! You don't dare speak up because you will pay the price.

Viewing 64 - 66 of 1,959 Reviews

Glassdoor has 2,046 The Container Store reviews submitted anonymously by The Container Store employees. Read employee reviews and ratings on Glassdoor to decide if The Container Store is right for you.