TTEC reviews

3.3

55% would recommend to a friend

(11,442 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,442 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Jan 8, 2016
Recommend
CEO approval
Business Outlook

Pros

Access to internet, noone cares about quality, not educated team leaders.

Cons

Teletech deducting pension payments that are not being transfered to pension fund. They enroll staff for pension but after a week cuting it off but keep deducting money from wages for themselves. Terrible team leaders, not educated, not professional, if you want to be treated better you must sleep with manager. Minimal pay but very high demand to high quality work. Dirty office, no career oportunities. Managers lie a lot e.g. you will be asked to work on festive days for double rate but they will pay you same rate as on normal day and when you try to investigate they will lie they never told about double pay. Teletech breaching UK law but looks like noone cares. Very bad place. Worked in 4 other call centres and none of them been so bad as Teletech. Once i received warning letter for being late for 1 minute to work. Cant imagine any worse place to work.

2.0
Nov 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Secured baggage , free water, lots of hand sanitizers., Nice supervisors and Operation Managers.

Cons

False promises, schedule is very bad, VERY VERY BAD BENEFITS, bad environment ..Salary is too low.

3.0
Nov 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Fun job, seemingly forgiving attendance policy, decent benefits, work from home, motivating people, fun winnable contests with great prizes

Cons

Technical issues with Teletech's programs, will tell you that as long as you can get some to cover your shift you are fine... if no one choses to cover your shift and you still have to miss you are fired, even after being hired on from temporary, if you are in pps you can not email your entire department to find coverage if you can not make a shift, instead you have to just sit in chat when you are not on shift and keep trying to get someone to take your shift which can be fruitless even with several unpaid hours wasted, but other departments can making them more likely to be able to get coverage for a missed shift than pps is unrealistic time call length quota if you are are in pps, stuck seeing and reading about all of the awesome games and promotions sales are eligible for that you are not if you are in pps.

Viewing 265 - 267 of 11,442 Reviews

Glassdoor has 13,242 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.