TTEC reviews

Fired for not knowing the policy on changing my own order for store pick up location afterwards email was sent to all employees saying not to do it

The quality of people hired by Teletech leaves a lot to be desired. I have never worked for a company where so many just do not care if they do their job right. And why should they? A case is the responsibility of the last person that owned it. If mistakes were made in process, notes or anything else, it is not the problem of the person that did it but of the last person to work in the case. I spend a good 50-60 percent of my time fixing others mistakes. Teletech is also about quantity not quality. One gets written up for not hitting numbers but no coaching or consequences are placed on people that do not handle customers or cases correctly. When quality customer service has been part of your 20 year career, this hard to work around. I have almost been there a year and never had a coaching session with a team lead or lead agent. "Coaching ops" are a threat to employees instead of a learning opportunity.