TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
2.0
May 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Good pay Relatively low stress campaign

Cons

Poor management (don't handle projects, rota, meetings, feedback well - touchy and inclined to platitudes - make you feel disposable - only interested in being obeyed - retaliate pretending not to do so - incompetent people running the show) Hypocrisy all over

1.0
Mar 29, 2018

Good Training, but...

Recommend
CEO approval
Business Outlook

Pros

The work from home training for the program I was on was good. Our trainer was awesome and very available to us if we were having difficulties.

Cons

Constant system errors, I mean , constant! There is a lot they don't tell you before training, they wait until you go into nesting. Your schedule can change in a moment's notice. They put you on the phones when you're still not feeling prepared and they don't pay enough attention to the Skype messages to help you in a timely manner with policy or tech issues.

4.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Work for API ONLY!!! It's the only job with it there. One of the few insurances jobs without a sales requirement and it pays much better than most customer service positions. Plus, if you leave, at least you're licensed.

Cons

TTEC is poorly managed, has very inconsistent rules, and keeps trying to create great 3rd party reps instead of EXCELLENT insurance agents.

Viewing 241 - 243 of 11,441 Reviews

Glassdoor has 13,241 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.