TTEC reviews

I work for the UHC LOB serving Medicaid members. The training was not bad if you were actively listening and participating. I had a pretty good trainer. After training you go into nesting for about a week and still able to receive support from trainer on calls. Less calls during nesting. But once you get into production, the entire work environment changes and you are met with a lack of communication about processes during calls, a lack of job security (a constant reminder that you will be fired), and tremendous system issues that YOU (not the company or client systems, YOU) are blamed for. Any system issue after 30 minutes, it is unpaid. This is one company I will ABSOLUTELY stay away from!

They pay some people tens of thousands less than others. They're very hush hush about salary, always saying it's confidential. When you find out you make 1/4 of what others in your department make, even though you've been there 7 years, they blame engage. Contractually they have to pay engage people less. Really, while they name millions, they try to get away with paying people pennies. They're always discouraging salary talk. That's because they don't want you to find out that after 10 years, you're making 1/4 of what they're paying a past time new hire. When you ask for time off 12 months in advance it should be granted. People shouldn't have to move their vacations to fit your poor staffing schedule.