TTEC reviews

3.3

54% would recommend to a friend

(11,429 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
4.0
Mar 5, 2009
Recommend
CEO approval
Business Outlook

Pros

I used to praise TeleTech, used to is the key word. I was on a project that i very much liked and it was a TeleTech owned company. Until Teletech sold that company and the project shut down. I like the work on the new project, just not how it is ran. The work is a challenge, which is a plus for me. This is a good company if you like constant change and new challenges. The projects are always updating how they run their companies and what is expected of us. And if you don't care too much for the current work, no worries cause it won't be long before that project is closed and your shipped off to a new one, to start over again.

Cons

The flexibility in schedules just isn't what they claim it to be. I have seen requests for time off be put in 3+ months ahead of the time needed and still are denied. Its always the companies needs over any need the employees have. That is because they are very understaffed. The ability to move up in the company really isn't as open as they claim it to be. I had to wait for over a year before any positions for advancement opened on my last project and now that is gone, only time will tell before advancement oppertunites are available on this current one.

4.0
Feb 23, 2009
Recommend
CEO approval
Business Outlook

Pros

Good pay and if you work very hard you'll be able to climb up b/c the turnover is very high. So, if your objective is to simply sit down in a chair and get paid it isn't a good place to work because your metrics are being carefully tracked every single minute of every single hour and there is little room to hide and pass the day away while not performing any work.

Cons

Very busy all of the time and absolutely no work / family life balance. So - if you aren't too worried about having lots of personal time on the weekends go ahead and sign up.

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TTEC Response
8y
Thank you for taking the time, we truly appreciate the positive feedback.
1.0
Feb 17, 2009
Recommend
CEO approval
Business Outlook

Pros

I like being able to work at home. The pay is decent for the position, and the HRA comes in handy.

Cons

There are many things I dislike. When I started there, the team leads were much more competent and supportive of agents. Now they change constantly, and apparently get promoted to team leads based on how fast they're able to get customers off the phone, something I find absurd. Certain of the team leads and other higher ups are rude and have absolutely no professionalism or people skills, which makes for poor communication all around. There is no point in asking quesions or expressing concerns about the job, because employees are not heard or respected. Metrics are the company's main concern, and the metrics for some projects are nearly impossible to achieve, especially given the constant technical problems the company has with their systems. Agents are expected to meet all the metrics daily regardless of any technical issues beyond their control that prevent them from doing so. If they fail to handle a customer call in the time allotted, they are spoken to with condescension and pressured to get their times down or risk a written warning or public humiliation by their superiors in front of fellow employees. The promotion and raise structure for my particular project depends on speed, not the quality of the customer service provided.

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Glassdoor has 13,227 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.