Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2398) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (118) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 633 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Culture is good and salalry also" ((in 228 reviews)); "Work environment is good and friendly" ((in 170 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 520 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 500 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 450 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 100 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

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3.3

54% would recommend to a friend

(11,430 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,430 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

May 29, 2009

Very little job satisfaction and absolutely no employee loyalty. Be prepared to work a ton for very little.

Senior systems engineer

Recommend

CEO approval

Business Outlook

Pros

I will hand it to Teletech, there really is a lot of potential to be the first to play with new technologies. There are a lot of great people there that try to do the right things. Many departments at Teletech afford employees a great environment; just don't expect it in IT.

Cons

Although you get to enjoy great new technologies, you are never allotted the time or the budget to really invest time into learning the technologies. It's incredibly common for one to be asked to immediately implement a technology into production with very little knowledge or training on how the product is to be used. Senior Management in IT is also very well known for not battling for their reports, direct management is often good at supporting their reports, but are immediately trumped by Sr. Management. It's quite obvious as well that the company rarely recognizes their employees' contributions.

1.0

Apr 30, 2009

why you should not work for teletech.

Front line agent/desktop support hp project

Recommend

CEO approval

Business Outlook

Pros

None, other than just having a job. In this economy, its about paying the bills, not about the job.

Cons

The company lies to you about what the job entails. The company is about who you know, and who you suck up to. I know that this is common, but there is a limit. Getting promoted is based off sales only, even though your supposed to fix technical issues. Management looks down on their employees. human resources(human capital) will not answer a question you ask them. The schedule broker only works with the people they like. Reviews on performance, never happen unless you do something wrong. Write ups for car accidents happen. Inadequate training for the teams that don't make a certain dollar amount per month. Finally, brakes are often not allowed. This includes bathroom brakes. Even if it has been 3-4 hours or for any medical reason.

1.0

Mar 14, 2009

Great company to learn from, terrible company to work for.

Senior technical project manager

Recommend

CEO approval

Business Outlook

Pros

Wide array of different technology platforms to learn. Great employees, team spirit, lots of brain power.

Cons

Management, no work life balance, only those that work more than 60 hours a week get rewarded. Low communication. Honesty in all areas is lacking.

Viewing 11407 - 11409 of 11,430 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Incident Response Manager

Temp Quality Assurance Specialist

Seasonal Healthcare Team Lead - Remote

TTEC

TTEC reviews

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Ratings by demographic groups

Reviews by job title

Very little job satisfaction and absolutely no employee loyalty. Be prepared to work a ton for very little.

why you should not work for teletech.

Great company to learn from, terrible company to work for.

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