Change is good?? - Customer Service Representative TTEC Employee Review

4.0
Mar 5, 2009
Recommend
CEO approval
Business Outlook

Pros

I used to praise TeleTech, used to is the key word. I was on a project that i very much liked and it was a TeleTech owned company. Until Teletech sold that company and the project shut down. I like the work on the new project, just not how it is ran. The work is a challenge, which is a plus for me. This is a good company if you like constant change and new challenges. The projects are always updating how they run their companies and what is expected of us. And if you don't care too much for the current work, no worries cause it won't be long before that project is closed and your shipped off to a new one, to start over again.

Cons

The flexibility in schedules just isn't what they claim it to be. I have seen requests for time off be put in 3+ months ahead of the time needed and still are denied. Its always the companies needs over any need the employees have. That is because they are very understaffed. The ability to move up in the company really isn't as open as they claim it to be. I had to wait for over a year before any positions for advancement opened on my last project and now that is gone, only time will tell before advancement oppertunites are available on this current one.

Explore other reviews about TTEC

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good atmosphere with nice people

Cons

- fully onsite work - hard to get promotion

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TTEC Response
1d
Thank you for sharing your feedback and for your time with TTEC. We’re pleased to hear you enjoyed the positive atmosphere and the people you worked with. We also appreciate your feedback regarding onsite work and career advancement opportunities. Input like yours helps us continue evaluating and improving the employee experience. We wish you all the best in your future endeavors.
1.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The opportunity to work remote is the only pro.

Cons

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

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TTEC Response
4w
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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