TTEC reviews

3.3

54% would recommend to a friend

(11,430 total reviews)
avatar

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,430 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Jun 12, 2009
Recommend
CEO approval
Business Outlook

Pros

It's a global company - stick around, and you'll get plenty of opportunities to work with people around the world. You also get exposure to lots of technologies, as well as the chance to (re?)invent ways to do things and solve problems, so the resume improvements are all around if you just work for it.

Cons

It's a global company - stick around and you'll get plenty of opportunities to take a hit for a problem on a "thing" you didn't even know existed, yet it was your responsibility to know about it and take ownership. You also get exposure to lots of technologies, but never really time to learn them well because of the need to launch them quickly for a short-notice project. And the chances to (re?) invent ways only exist because the focus on launching projects quickly - for what it's worth, an artifact of previous leadership - sacrificed doing projects well and reliably for the sake of that speed; as a result, many things lack redundancy and documentation, and those environments that have documentation are woefully outdated.

3.0
Jun 4, 2009
Recommend
CEO approval
Business Outlook

Pros

I have learned a lot at TeleTech about working with people -- the "soft skills" that make it easier to deal with customers and do business, as well as some leadership skills. TeleTech is committed to educating its employees. I recently took a beginning management class through a local community college, and most of the things that were covered I had already learned through working at TeleTech.

Cons

It's a call center. That means your schedule and how you do your job is going to be micromanaged. They will be watching whether you get to work on time, come back from break or lunch on time, and how often you go to the bathroom. There are very specific guidelines that you have to follow on your phone calls, and the calls come in one after the other.

2.0
Jun 3, 2009
Recommend
CEO approval
Business Outlook

Pros

A company with possibilities and great tools that could be a great employer but at the moment better is given a miss

Cons

The current management team is inexperienced or not the right people for the job. The stronger team has been moved out of the way or decided to leave on their own.

Viewing 11404 - 11406 of 11,430 Reviews

Glassdoor has 13,228 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.