TTEC reviews

3.3

54% would recommend to a friend

(11,430 total reviews)
avatar

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,430 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Aug 13, 2009
Recommend
CEO approval
Business Outlook

Pros

They were generally understanding of requests for time off and accommodating of schedule constraints. Bonuses were generous when they were available.

Cons

Goals would change but this wasn't communicated to employees until after the fact, during coaching. There was a lack of follow-up on customer escalations by management. There was a harshly punitive attitude towards employees.

3.0
Jul 21, 2009

Not that bad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked for TeleTech for 5 years and although I have heard horror stories, they have always treated me well.

Cons

TeleTech pays less than a lot of local employers and there is a vast lack of loyalty both from employees and the employer.

1.0
Jul 17, 2009
Recommend
CEO approval
Business Outlook

Pros

Nothing maybe meeting some new friends thats about it.

Cons

you bonuses depend on your handle time. The computers are so slow and outdated that there is no way u can have a good handle time. And the client makes it harder when u have to handle unlimited claims

Viewing 11401 - 11403 of 11,430 Reviews

Glassdoor has 13,228 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.