Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 950 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 232 reviews)); "Work environment is good and friendly" ((in 170 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 520 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 493 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 449 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 159 reviews)); "•Sometimes poor communication amongst colleagues." ((in 93 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

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TTEC

TTEC reviews

3.3

54% would recommend to a friend

(11,433 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Sep 29, 2011

Build Your Experience and Move On

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

opportunity to learn chance to work with talented people -- before they leave exposure to businesses and industry global travel and exposure opportunity

Cons

nothing is ever good enough for senior management unrealistic expectations senior leaders are not nearly as good as they think they are - and they often act out of personal spite it is a culture of divide employees against each other

2.0

Aug 24, 2011

Don't believe the hype

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent Pay, work with good people, good resume experience, ability to work from home

Cons

Constant fluctuation of your shift when working at home. Constant mandatory increases and decreases in amount of hours required (as low as 15 one month then up to 25) NO regular pay increases based on performance for @ home agents. Lure you in with promises of how easy it is to move up in the company if you work hard, have seen numerous rehires of formerly released Team Leads, and ability to be promoted is more a popularity contest than based on skill, performance, and prior work experience. For the record .... there was a time when I recommended this company highly, Its amazing how a few poor management decisions *those put into management positions that are incompetent* can change your view on where you work.

2.0

May 9, 2011

Rewards firefighting

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

State of the art technology

Cons

Employee burnout; high expectations with poor support

Viewing 11383 - 11385 of 11,433 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Customer Service Representative – Part time

Incident Response Manager

Customer Service Representative

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Build Your Experience and Move On

Don't believe the hype

Rewards firefighting

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