TTEC reviews

3.3

55% would recommend to a friend

(11,442 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,442 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Jun 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Good compensation Nice people to work with Middle management gets it and tries to help

Cons

Operations is inexperienced and reactionary Processes are used from previous clients instead of made to fit per client basis Long days without a thanks Office politics are high on the list - be careful who you befriend

3.0
Jun 19, 2012

Technical Support

Recommend
CEO approval
Business Outlook

Pros

Benefits are good. They train you for everything. Support and Management are always close by Variety of shifts available to work.

Cons

Company is run on metrics and the only metric that matters is sales No raises (ever) Rebidding shifts can cause strife if you have a family and your schedule suddenly changes. Company motivates with fear. Do good at sales nothing else matters, excel at customer service and youll be scared of losing your job every month

1.0
Jun 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Pro's would include the employees.......

Cons

Terrible upper management. Not engaged, not supportive, do not invest in you as employee and could care less about your lack of "life balance". There is NO life balance at TeleTech....there are no growth opportunities either. Human Resources is a farce as well. One big joke and waste of 8 months of my life. I have since quit and found a REAL job!!!! Run for your life!!!!!!

Viewing 11278 - 11280 of 11,442 Reviews

Glassdoor has 13,242 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.