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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      54% would recommend to a friend

      (11,439 total reviews)
      avatar

      Kenneth D. Tuchman

      59% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.9

      Senior management

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Mar 6, 2013

      Terrible Company Overall

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation wasnt too bad, Could have been better, it was a job for the time being.

      Cons

      the company looks for every possible reason to fire you. the turn around rate is crazy.

      4.0
      Mar 4, 2013

      Good challenging job, Not always fair standards.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good wages. good sick policy, and even paid days off. raises if you have perfect attendance, good stats, and even bonus's if you are in the top %. also lots of opportunities for overtime. Supposedly opportunities to move around and out of the country. lots of training time. small "teams" of up to 30 people, led by 1 main manager. they have people wandering around to answer questions, but sometimes it does take a while to get your question answered. job sometimes offers health screenings, blood donation time. and sometimes has resteraunts come in and cater(you still have to buy the food). "parties" for good job.

      Cons

      Not always willing to work with your schedule.there are stats such as call time, transfer rate, money refund rate, and selling rate that after a few months on the job you really have to adhere to strongly. men with deeper voices do better on the phones, as their voices customers are less likely to argue with. girls(like myself) with higher pitch voices sound unsure, and customers question you more, raising bad stats. things are A:WAYS changing. Lots of yelling customers. you have to be REALLY good to move up.

      Viewing 11269 - 11271 of 11,439 Reviews
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      Glassdoor has 13,238 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.