TTEC reviews

3.3

55% would recommend to a friend

(11,447 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,447 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
3.0
Nov 5, 2012
Recommend
CEO approval
Business Outlook

Pros

You get to work from home, in your pj's if you want to. Easy job, answer phone explain items to customers. Pay. Is decent and no commute

Cons

Training is chaotic they switched our trainers and each one teaches different so it is very confusing. When you try and get an answer nobody knows or you get 3 different answers.

1.0
Nov 5, 2012
Recommend
CEO approval
Business Outlook

Pros

Working from home is the ONLY pro here.

Cons

Other than the misrepresented, poor pay rate..payroll seems to have a problem paying you for your time worked., sometimes with entire days missing. If you are shorted, expect to wait 2 weeks to receive that pay on your next paycheck. The extremely unorganized training does not prepare you for the job, since they use outdated material to train you, so if you like going into a lions den, it's the job for you. Half the material you are taught, you will be told is not the way it's done anymore, leaving you confused as to why you were even shown that method or material to begin with. Expect to spend a half hour a day of your own time attempting to login for work, due to server and/or software issues. Unlike a brick and mortar, you don't go to work, clock in and have time to boot up, and login and such...This is done on your time, and if their server boots you and you can't back in quick enough, expect to be docked for that!!

2.0
Nov 2, 2012
Recommend
CEO approval
Business Outlook

Pros

Decent pay for area. It's not a sales job. I asked three times during the interview. Being able to help the customers resolve issues with their products. They promote from within.

Cons

No raises for anyone in over 4 years. It's a total sales job. Nothing else matters but the sale. Helping the customers resolve issue is selling them something whether they need it or not. They promote only those that are selling, whether they're qualified or not is irrelevant. All things added up to dreaded going in to work, and the best thing that happened was leaving as soon as possible. When I was let go after 4 1/2 years for missing my sales numbers, I said Thank you.

Viewing 11197 - 11199 of 11,447 Reviews

Glassdoor has 13,247 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.