Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (159) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 226 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,447 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,447 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Nov 8, 2012

Horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Get paid for sitting and doing nothing during training.

Cons

Constant technical issues. When you call the tech line, there is at LEAST an hour hold time. I have heard that it can take up to FOUR. Training is basically nonexistent and mostly consists of troubleshooting why people are unable to log into systems needed for training. Good luck getting the correct pay, as the "accounting" department doesn't know how to use a calculator.

2.0

Nov 7, 2012

nerve wracking

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Can say nothing about Pros

Cons

didn't go over how to log into phones until second day of nesting then was expected to follow all the steps like go here, go there now click here. Did not work as a group are get any time to have things explained. It was like go here and off you go start taking calls. Didn't learn which program to go into for what reasons how to locate are where to write reason for call and how it was resolved.

3.0

Nov 6, 2012

Multiple Lay-offs

Customer services representative

Recommend

CEO approval

Business Outlook

Pros

-Casual environment and friendly co-workers -Flexible time off -Easy to get hired -Raises can be quick and multiple times a year

Cons

-Pay is capped at a lower rate than comparable call centers -Removal of bonuses -Little chance for advancement -Multiple lay-offs

Viewing 11194 - 11196 of 11,447 Reviews

Jobs at TTEC

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TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible

nerve wracking

Multiple Lay-offs

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