TTEC reviews

3.3

54% would recommend to a friend

(11,433 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Apr 10, 2020

What a JOKE this company is.

Recommend
CEO approval
Business Outlook

Pros

Nothing at all with them. I think you all are messed up. They hire you and you do all the new hire paperwork and start the training and the equipment they send you malfunctions, they give you the run around for days. They relay very wrong information between what they call staff and get you upset but when you get upset you are in the wrong? Yeah no, that don't fly with me. Then tell you that you can start with the next class that starts in a few days... Ok great!! BUT then email and tell you that class has been cancelled and they may have another opportunity but wait.. No, you hired me and then left me over here shaking my head and scratching it at the same time. On top of it all there are NO phone numbers listen on their site, only location addresses= RED FLAG right there. They best pay me for the paid training that I did attend, almost if not 20 hours worth before I had to use the USB stick only to find out IT was bad and nothing to do with me or my system. SCAMMERS.. LIARS. who can not even communicate right not only with us but within staff itself. .

Cons

Everything with this scamming company. I think you all are messed up. They hire you and you do all the new hire paperwork and start the training and the equipment they send you malfunctions, they give you the run around for days. They relay very wrong information between what they call staff and get you upset but when you get upset you are in the wrong? Yeah no, that don't fly with me. Then tell you that you can start with the next class that starts in a few days... Ok great!! BUT then email and tell you that class has been cancelled and they may have another opportunity but wait.. No, you hired me and then left me over here shaking my head and scratching it at the same time. On top of it all there are NO phone numbers listen on their site, only location addresses= RED FLAG right there. They best pay me for the paid training that I did attend, almost if not 20 hours worth before I had to use the USB stick only to find out IT was bad and nothing to do with me or my system. SCAMMERS.. LIARS. who can not even communicate right not only with us but within staff itself. .

1.0
Feb 21, 2020
Recommend
CEO approval
Business Outlook

Pros

there are no pros at all to list.

Cons

low pay constant micromanagement lack of proper training for position got told on several scheduled breaks that I had to get back on the phone or be fired irregardless of it being my scheduled break. forced enrollment in to a 401k scam that drains your 401k. rampant sexual harassment from supervisors and management. forgery of legal documents. 2 year non-compete contract that they tell every one is a 10 year non-compete contract.

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TTEC Response
6y
Thank you for taking the time to give us your feedback. Your insights can make a difference; we invite you to use the following link to provide more details or to follow-up: www.formeremployee.ttec.com
4.0
Oct 14, 2019
Recommend
CEO approval
Business Outlook

Pros

You get to work from home so I am able to be here for my daughter when she gets home from school. The team leads are great and work with you. Benefits from day 1!!!

Cons

The companies that TTEC do CCR for have unrealistic goals. Your call time to speak with a 80 year old person isnt suppose to be more then 500 seconds. Your lucky to get their name in that amount if time. Or the horrible work instruction NOVLES you need to read when your on a call!!! Pay raises aren't great but there is room for internal advancement in TTEC.

Viewing 82 - 84 of 11,433 Reviews

Glassdoor has 13,231 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.