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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,459 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,459 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Reviews by job title

      11K reviews
      3.0
      Jun 13, 2025

      Annual Raise Delays & Stagnant Pay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Work from home - Job stability - Regularly challenging and interesting fast paced work - Readily embraces and incorporates new technologies (though execution varies) - Low to no micromanagement

      Cons

      - Fragmented strategy execution across departments - Insular leadership teams resistant to change - Uncompetitive salaries and no corresponding increases for role changes/promotions - Annual pay-review window repeatedly shifts (Feb → Jul → Sep), effectively shrinking each year’s raise - All talk of career growth, little to no concrete development paths or execution

      3.0
      Jun 12, 2025

      below par training

      Licensed sales agent/customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home, above average pay rat, 1 hour lunch

      Cons

      The system for our client is concealed until you go live due to the company not wanting to expose very sensitive customer information and we were unable to see it until we went live. Having to place customers on hold due to having no clue how to navigate the system and getting very little if any support in a timely manner in order to assist the customer. Was told we would go through our calls together in class but the instructor got sick and was not there. The substitute instructor would not listen to our calls to walk us through how to navigate the system and basically said we would get over it and learn as we are on the call. Not my idea of professionalism or setting new hires up for success. Hopefully, by now training has improved but if you don't want to be thrown to the wolves with no support or compassion from the instructors...I wouldn't waste my time.

      avatar
      TTEC Response
      1y
      Thank you for the detailed feedback. We're glad the flexibility and compensation worked well for you, and we recognize how important effective training and support are — especially for new hires. We appreciate your input and are continuously working to improve the onboarding experience.
      2.0
      Jun 12, 2025

      Not the worst place you can work at

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      competitive salary comparing to other companies in the same industry

      Cons

      Bad management, toxic environment, no opportunity to develop or grow

      avatar
      TTEC Response
      1y
      Thank you for your feedback. We're glad to hear you find the compensation competitive. We take concerns about the work environment and growth opportunities seriously and will continue working to create a more supportive and empowering experience for all.
      Viewing 553 - 555 of 11,459 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,262 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.