Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"flexible work schedule and work from home" ((in 974 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 630 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Culture is good and salalry also" ((in 221 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 516 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 515 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 426 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,448 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,448 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Jul 30, 2017

Employees are just a number.

Telecommunications architect

Recommend

CEO approval

Business Outlook

Pros

The ability to work remote and not in some cubicle. My peers are great and that's the only thing keeping me here for now.

Cons

Continually assigning more and more work with no relief in sight. Work weeks are continually 60 hrs plus. Company values are a joke. You can bring things up to management and nothing changes. Just keeps getting worse.

3.0

May 23, 2017

Okay salary, great benefits but no more room to grow

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-401k (6% match), health insurance, accidental, dental, long and short term disability benefit, legal assistance, pet insurance, employee discounts, -Shift bid. Business hours are from 8-12midnight. If you have another job or kids, you'll have an option to work on another schedule. -This a great place to start with in your late teens or early 20's, while still searching yourself. -Location is suburb. -Secured place. This is a place to start if you are on your late teens and early tweenties.

Cons

-Health insurance has 2k or 3k deductible -No more salary increase after quarterly review. Agent gets paid 11/hr. -Monthly performance bonus was reduced instead of increasing it. -Not much opportunity for career advancement (long term). -High attrition. There are new hires almost every month. -Business was moved in 3 different locations. -HR is remote. -Solicitation. -Too much gossip -Lack of consistency

1.0

May 23, 2017

Worst Company I have ever worked for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Team Leads try but the culture at Teletech does not favor employees. Pretty good benefits. Low pay for the responsibility.

Cons

This company does not care about employees. Worked in USAA unit on fraud and account takeover. They trained us and then moved us to another discipline. Training was a circus with little discipline in class. Lousy sick pay allowances. The company clearly worships money at the expense of employees.

Viewing 376 - 378 of 11,448 Reviews

Jobs at TTEC

Customer Service Representative – Remote in USA

Customer Service Representative – Remote in Virginia

Seasonal Healthcare Trainer

Fraud Detections Representative

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Employees are just a number.

Okay salary, great benefits but no more room to grow

Worst Company I have ever worked for

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