Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (159) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 226 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

1.0

Jun 19, 2020

Learn what you can and find a better opportunity

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

The training staff at Ttec is fabulous and you can tell that they genuinely care about their trainees.

Cons

The base pay is extremely low for the amount of work that they expect you to do. There is also an extreme lack of transparency throughout Ttec’s entire operation; from the commission structure to accessing benefits. It is also hard to advance within the company due to management's use of favoritism, if you are not one of the “golden boys” don’t expect to advance within this company.

TTEC Response

5y

Thank you for your honesty! We always welcome suggestions that can help us become better as a company.

2.0

Jun 9, 2020

RUUUNNN

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

They try to make working at the call center fun, during AEP prizes are okay, you have to contort yourself to win them, used to be great until TTEC bought out Optum.

Cons

Where to begin? The commission is a struggle. The lowest that I've seen to date. The only reason to tolerate the place is that when they aren't micromanaging you they leave you alone altogether. Plus I am interested in going solo soon so them leaving me in peace is what I need. Speaking of micromanage. There are more chief than Indians here, or should I say indians that want to be chiefs. Some agents are busy bodies and refused to understand that they are just agents like the rest of us. If you put them in their place they go crying to their buddies that are Team leads, then their is a "meeting" If you can go elsewhere, by all means please do. If you are stuck on the many changes going on in the office and reach out for assistance, forget it! You're on your own until they decide to get back to you. Larry and Kristen are the only two managers that assist asap if they are on the clock

TTEC Response

6y

Let us take this opportunity to know more about your TTEC experience. Please visit www.ttecwehearyou.com to discuss this in detail.

1.0

May 27, 2020

Not sure even if TTEC looks at the reviews and acts on them

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I had worked at TTEC for more than a year, there are a couple of good leaders who stand up for you when required and a good culture of people to work with.

Cons

there are so many: 1. Never likes to be asked questions 2. Hire and fire basis 3. No proper reporting to gauge actual metrics 4. Promises but does not deliver 5. Poor pay structure for the work given 6. Some of the upper management people do not know what they are doing

Viewing 319 - 321 of 11,446 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Customer Service Representative – Remote in USA

Fraud Detections Representative

Seasonal Healthcare Trainer

TTEC

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Learn what you can and find a better opportunity

RUUUNNN

Not sure even if TTEC looks at the reviews and acts on them

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