Is TP a good company to work for as a Workforce Management Analyst?

Workforce Management Analyst professionals working at TP have rated their employer with 4.0 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Workforce Management Analyst Jobs at TP now and start preparing for your job interview by browsing frequently asked Workforce Management Analyst interview questions at TP .

Does TP pay Workforce Management Analyst employees well?

Workforce Management Analyst professionals rate their compensation and benefits at TP with 3.8 out of 5 stars based on 46 anonymously submitted employee reviews. This is 12.3% worse than the company average rating for salary and benefits. Find out more about Workforce Management Analyst salaries and benefits at TP .

How happy are Workforce Management Analyst professionals working at TP?

85% of Workforce Management Analyst employees at TP would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Workforce Management Analyst professionals have also rated TP with a 3.8 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.1 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13830) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2575) , Analyst (1525) , Customer Service (1470) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (895) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1800 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1780 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1488 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1242 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3792 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2456 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1510 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 358 reviews)); "Poor communication and lack of support" ((in 285 reviews))

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TP Workforce Management Analyst reviews

4.0

85% would recommend to a friend

(46 total reviews)

Jorge Amar

Not enough data to show CEO approval

75% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Career opportunities

4.1

Culture & values

4.0

Senior management

3.8

Work/Life balance

3.8

Compensation and benefits

Workforce Management Analyst employees have rated TP with 4.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Workforce Management Analyst professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Workforce Management Analyst professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

46 reviews

5.0

Sep 1, 2023

Great Company - What You Get Out of It Depends On You

Workforce management analyst

Recommend

CEO approval

Business Outlook

Pros

Consistent schedule Challenging and rewarding work Knowledgeable upper management Room for growth and upward mobility Pay is decent

Cons

Culture. Most people there will say it's a bad company, but that's because they are all there for the wrong reasons. There's lots of gossip, childish antics, and a lot of people who aren't serious about being adults. Be careful not to mirror those kinds of people. It's great to make friends with them, because it makes work go by quicker, but understand that you are there for yourself and not them. Understand you are there to get paid and to move up the chain (if that is your goal). Working there will open doors for you, and you will learn a lot if you apply yourself and shy away from adopting the toxic mindset of everyone else who is there for the wrong reasons.

TP Response

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!

5.0

Aug 13, 2023

Workforce Management Analyst

Workforce management analyst

Recommend

CEO approval

Business Outlook

Pros

Continuous learning and improvement in personal and professional level

Cons

Nothing Special It is not applicable

3.0

May 11, 2023

Okay company

Workforce management analyst

Recommend

CEO approval

Business Outlook

Pros

Great if you're an agent

Cons

Horrible experience when trying to grow in the company

TP Response

We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Viewing 25 - 27 of 46 Reviews

Jobs at TP

Workforce Management Forecasting Analyst

Command Center Analyst, Workforce Management RTA

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TP Workforce Management Analyst reviews

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Reviews by job title

Great Company - What You Get Out of It Depends On You

Workforce Management Analyst

Okay company

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