Worked for another company that moved their support to Teleperformance, and it has been all downhill.
We were told by the recruiter that we would be able to keep our current schedules when we moved over. This was a lie. I was on the first shift and was moved to the last shift.
We were told there wouldn't be shift bidding but when warned that the schedules would be changing again we would "have to earn it" and this was "our warning." I took pictures of these messages as proof if necessary.
There is no clear way for any of us to change to a different shift except to swap with somebody (I hate the current shift I am on and and desperate to get my life back).
Whenever I have any kind of technical problem and call their help desk, their first through is to blame by internet connection. The most recent issue, I thought it was a problem with my profile. I told them this and they insisted it was my connection. 4 days later they realized it was in fact my profile. I contacted my supervisor about this several times and did not get a response until I requested he reply
Communication is terrible, almost non-existent. I had checked my schedule on a Thursday. When I went to sign in on Sunday I found out I was scheduled to start my shift 6 hour earlier. When I contacted my supervisor about this I was told the schedules changed on Friday.We have no way to check our schedules when we aren't working so I had no way to know my schedule changed.
Also related to this, I found out I was to be moved over to a different product when I noticed my profile had changed. I asked my supervisor about it. Supposedly there was a conference call about this, on my day off. Nobody notified me of this in any official way. To date, I still haven't been trained on this new product and had to request it be removed from my stills twice.
The supervisors and SME's (whatever those are) have never supported the products so they do not fully understand what is necessary to troubleshoot and solve issues.
They add extra players of bureaucracy to simple things such as asking for assistance or escalating issues.
There is no room for advancement unless I relocate to Florida (at my own expense).