TP reviews

4.4

89% would recommend to a friend

(74,579 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,579 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

75K reviews
2.0
Mar 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Pays on time, one can swap shifts with other employers, in theory an inclusive environment. A slightly better wage than the usual. They organize a lot of extracurricular activities and offer discounts in some products and services.

Cons

Immense pressure for results. Indirectly advising us to resort to any means to keep the numbers positive. Actively promoting snitch mentality by embracing those employees who like to collect dirt on others, and other similar practices. Unprofessional attitudes and and complete lack of preparation/coordination when it comes to changes and new guidelines. They simply don't care how you are going to deal. It's your problem. Quality assessments that find fault in everything so that the company doesn't pay bonuses. One, two and three month contract renewals so that you cannot get severance pay if they fire you, and you can't apply for unemployment benefits. Overall a terrible place to work, despite constant assurances that they care about your well-being and mental health. You explain the situation and their answer is, "it will get better". And it gets worse.

1.0
Jan 22, 2024
Recommend
CEO approval
Business Outlook

Pros

The only advantages of working here are the ones that their client - Airbnb provides you with.

Cons

The company’s management in every department is highly unprofessional. There is no respect for their new hired employees, they are ill treated and given no relevance. As a new employee, they don’t think it is necessary to attend induction however they expect you to follow all the rules without being aware of them. If in case you make a mistake, instead of having a one on one conversation with your manager, their director humiliates you in the middle of the floor in a high pitch. They boast about the perks they offer but nothing really works out the way they say. The transport department is of no use, their cabs get cancelled thrice a week and then they ask you to travel on your own expense which they don’t reimburse you for. They set false expectations and mislead their employees. The company is not at all employee centric. They only care about pleasing their client. They have policies that are unfair to the employees and the HRs can’t justify themselves. The payroll department does not maintain any records, they loose your bank details and ask you for it month after month. They clearly cannot be trusted with confidential information. The company agrees that they owe me a month’s worth of salary along with my transportation reimbursements, yet they don’t pay me, instead, they ask me to sign the”No dues letter”. Working for them was absolutely ABSURD. A reputed brand like Airbnb should not let its third party employees be treated this way. Its a shame for someone like Airbnb to outsource their business to Teleperformance.

avatar
TP Response
2y
We don't tolerate this behaviour and we'd like to learn more about it. If you would be willing to share further details we would greatly appreciate it - https://forms.office.com/r/qU6NHq8CHN
3.0
Aug 2, 2023

Good Remote Work Employer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Lots of remote work opportunities - Decent salary - Work is challenging and fulfilling - Company has decent values and strives to be a good corporate citizen

Cons

The company doesn't have a lot of cons, but the ones it has are very bad, debilitating, and exhausting. - New employee onboarding is a nightmare. Very unorganized. It took 3 months to receive a laptop, and 6 months to get VPN access. Once you're hired, you never hear from HR again. For the first 3 to 6 months, you spend more energy trying to get the systems and processes you need in order to get work done than you actually do performing any work. - For a company that is supposed to be good at technology, this company is really bad at technology for their own employees. - Communicating within the organization is a nightmare. There are very few org charts, so it's hard to know who to go to for what. You're literally cold-calling people within your own company trying to get work done. Some of them are great communicators who respond in a decent amount of time. But others are unresponsive. It only takes 1 or 2 who are unresponsive to create a very frustrating work experience.

avatar
TP Response
2y
Thank you for bringing this issue to our attention. We’re sorry you had a bad experience, and we want to do better. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.
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