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      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,579 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,579 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      75K reviews
      3.0
      Jul 26, 2017

      Student Loans Company Agent

      Student loans advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      A friendly and lively team, definitely develop into a 'family' on the call floor. Cash initiatives to encourage meeting client KPIs and expectations. Holidays are fairly easy to book and take off - however be wary if you go over your holiday entitlement because this will be deducted from your final wage. Frequent breaks (2x 15mins and 1x30mins) - these are unpaid unfortunately. Treats and sweets occasionally brought round the call floor. Opportunity for overtime where available.

      Cons

      Lack of floor support. Managers are generally nice and friendly, but, can develop a harsh and negative attitude if approached on a "bad day". Long hours for little pay. The job itself is grim, a lot of knowledge to be learnt which the training periods do not cover to the extent it should be. Almost learn everything on the job. For the job itself I would've expected a higher wage due to the expectations of the client and the type of call queries received.

      avatar
      TP Response
      8y
      We are sorry to hear that you felt that way. We are committed to making our employees feel they could easily seek help and openly interact with the management while being provided extensive training and competitive income. If you wish to share your feedback, please go to http://bit.ly/TPHR-form. Best regards.
      1.0
      Mar 22, 2017

      Tier 2 Apple Athens

      Tier ii agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      - They pay every month - They pay you during the training period

      Cons

      - they make 1 month contract and above - Kpis impossible to reach - Piers not polite - The present of the people that stayed after 1,5 year is less than the 20% of the project. Voluntarily or not - several clients have opt out from Teleperformance services for the bad service that is the result of bad treated employees -Employees are only numbers

      avatar
      TP Response
      7y
      We are sorry to learn about your experience. We aim to provide employees a fun and comfortable working environment. We also make sure to provide competitive income and equipped them with tools in order for them to provide excellent customer service experience. Please share this feedback with us http://bit.ly/TPHR-Form so that we can properly investigate. Thank you.
      1.0
      Feb 12, 2017

      Modern, 21st century slavery

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is an easy to get job so if you're struggling, you can go there for a time. People from all over the world.

      Cons

      No work and life balance, your opinion basically doesn't count. You are treated as a mere number and you work is completely commoditised. Obligatory overtime and constant black mail that if you don't do what team leaders tell you to do, you won't be able to find a better job due to Greece's economic situation. You know your schedules with one or two days in advance. They completely disregard your vacation requests.

      avatar
      TP Response
      7y
      Thank you for the review. Our aim is to provide our employees a nurturing environment wherein they are given the opportunity to maintain their work-life balance, enjoy their job and have harmonious relationships with coworkers. We are sorry to know that we failed you. Kindly share this with us via http://bit.ly/TPHR-newform so that we can further investigate.
      Viewing 379 - 381 of 74,579 Reviews
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      ReviewsTP reviews

      Glassdoor has 100,594 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.