Does TLScontact pay their employees well?

According to anonymously submitted Glassdoor reviews, TLScontact employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at TLScontact. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at TLScontact?

33% of TLScontact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TLScontact 2.6 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at TLScontact?

Customer Service Representative (25) , Operations Agent (12) , Visa Agent (10) , Agent (9) , Customer Service Agent (8) , Visa Officer (6) , Customer Service (4) , Manager (4) , Operations Supervisor (4) , Project Manager (4) , Visa Applications Agent (4) , Visa Documentation Agent (4) , Operations Agent (VISA Application Centre Agent) (3) , Operations Associate (3) , Product Manager (3)

What are the pros of working at TLScontact according to real employee reviews?

"Only good thing is gaining knowledge of the visa industry and meeting great colleagues." ((in 18 reviews)); "The team is great and we all get along" ((in 6 reviews)); "Friendly people in IT department." ((in 6 reviews)); "International working environment" ((in 4 reviews)); "Because you are all in the same bad environment, you create a particular bond with your colleagues." ((in 3 reviews))

What are the cons of working at TLScontact according to real employee reviews?

"Starting salary is low and some of the staff are not friendly" ((in 16 reviews)); "No Bonus" ((in 6 reviews)); "Some managers seem completely clueless on how to manage people" ((in 5 reviews)); "No negative point of View except no career path for me" ((in 5 reviews)); "Extended working hours,poor management.The manager knew less than the average of all agents put together and supervisor and team leader does most of the job.He had no strategy or whatsoever and no leadership skills.Always hiding behind the telephone when mgmt actions or strategy was needed and delegating his job to others." ((in 5 reviews))

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TLScontact

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TLScontact reviews

2.9

33% would recommend to a friend

(195 total reviews)

Simon YOXON-GRANT

38% approve of CEO

32% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.6

Work/Life balance

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Senior management

TLScontact has an employee rating of 2.9 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TLScontact employee rating is 24% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

195 reviews

2.0

Jun 12, 2025

Strategic vision but poor execution marked by overload and lack of empathy

Product manager

Recommend

CEO approval

Business Outlook

Pros

The company has a well-defined overall strategy with a clear effort to cascade it down to product teams. Colleagues are collaborative, supportive, and committed, even under high pressure. Opportunity to be involved in impactful and large-scale projects.

Cons

Workload is often overwhelming, with several team members experiencing burnout over time. Leadership tends to lack empathy and fails to recognize or act on team capacity warnings. Despite having a defined strategy and product-level drill-downs, decisions were mostly driven by operational departments, leaving little room for product teams to make decisions — which contradicts the intended product-led model.

3.0

May 5, 2025

Job deserves more than minimum wage

Operations agent

Recommend

CEO approval

Business Outlook

Pros

Some co-workers, and managers (in my office anyway) It’s basically a 9-5 job and no weekends.

Cons

Head office thinks staff are only worth minimum wage. If you don’t live and work in London, then TLS do not care about you! No bonuses despite what they advertise, no career progression, or professional training.

3.0

Apr 25, 2025

repetitive

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Bonus - allowens - staff

Cons

Uniform- Strickt- micromanaging - Repetitive

Viewing 19 - 21 of 195 Reviews

Jobs at TLScontact

Visa Documentation Agent

Visa Documentation Agent