TD reviews

3.8

70% would recommend to a friend

(22,173 total reviews)
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Raymond Chun

72% approve of CEO

62% positive business outlook

TD has an employee rating of 3.8 out of 5 stars, based on 22,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TD employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

22K reviews
1.0
Jul 15, 2016
Recommend
CEO approval
Business Outlook

Pros

The only pro I can truly say came out of my year and a half employment here is that it looks good on a resume.

Cons

- Bad Management, they pick and choose who they like and reward and recognize those people. If they do not like you it is made apparent by their lack of acknowledging you, their demeaning tone of speach or their feeble attempts to push you out. - Management likes to hire people who have a year experience in order to pay them the least amount, this means that the work often falls back on their more senior staff, who then doesn't get recognized for the work and in fact gets negative reviews frequently and told to perform better. - Hiring practices take forever, then when someone is hired they aren't trained properly and aren't given any guidance and told not to talk to the other staff or ask questions to other staff members which subsequently results in them being dismissed. - The office manager / operations manager likes to make up rules and regulations in the office that suit her needs and deem them "TD wide policies". - Employees have been told not to contact HR whatsoever and to bring anything of concern directly through them to which then they will decide how it will be dealt with (which is not at all). - Micromanagement is a nice term and would be welcome in comparison to the heated looking glass these teams are all under. An employees every step is watched and tracked and then analyzed back to you in a daily team huddle to tell you what you need to do more of (and less of). - Job targets and P3 objectives are unrealistic and can't be met as management is always changing the rules and the what the objective means without telling you, you also may complete it but not to their standards, therefore you fail. - Job targets and P3 are DIRECTLY related to and shown in your year end bonus. - Monthly meetings are constantly used to implement new rules and regulations and to make staff aware of the negative things they have been doing, well, also to recognize the same group of about 5 people for their outstanding work, I truly don't know how this office runs without those 5 people. - The turn over in this office is among the highest ever seen. There is an employee quitting approximately every 12 days. Stress and sick leave is common. - Employees are terrified to actually say what they feel in fear of being reprimanded or in fear of management trying to push them out after they express themselves. - Negative, stressful, toxic and hostile working environment. - Absolutely NO room for growth, NO room for training, NO budget for employee learning and prefers to hire external than to promote from within. - If you'd like to leave and go to the bank or any other department, that is at the discretion of your team manager. - DOES NOT PROVIDE REFERENCES. Will not provide you with any type of work reference. Management and lawyers are told not to provide anyone with references. Will simply confirm if and how long you were employed. - Pay is not equal to the work done and stress felt, job duties are of a Law Clerk, paid as a Legal Assistant (also forced to do general Office Administration tasks).

3.0
Mar 28, 2015
Recommend
CEO approval
Business Outlook

Pros

competitive salary and work hours

Cons

Management is extremely ignorant. There is too much focus to get positive client experience. On every single calls management wants you to start the conversation with HOW CAN I MAKE YOUR DAY BETTER? and end the conversation asking were you EXTREMELY SATISFIED or SOMEWHAT SATISFIED with my service today? These questions are cunningly/evil designed so that client can give a review saying i am extremely satisfied with TD. As an employee to ask those questions on every single contacts is somewhat impossible and extremely ridiculous. It just appears you are a ROBOT. Management is so ignorant that they do not seem to understand that every client is different lets say some clients are analytical, some are more expressive some clients are just result oriented and just want to get the job done. it is extremely odd to include those idiotic questions in each and every calls. It is depressing. Its also almost impossible to move up or move to different jobs within TD

1.0
Dec 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Entrepreneurial environment, fully vested 401k contributions after one year of service, good benefits, decent time off (PTO) accumulation rate.

Cons

I accepted this low paying FSR role knowing full well that it was an entry-level avenue towards becoming a financial adviser. I was told on the interview that FSR's are responsible for some customer service, but their primary focus should be helping customers achieve their financial goals. That was a bold faced lie. This job is 97% customer service and 3% Financial Services. You will NEVER get a chance to meet your FSR goals since you are constantly handling petty customer service issues. The FSR's that do meet their goals are far and in between and either have a good branch management support system or are in a demographically beneficial area that make financial sales easier. Management has no clue how to actually run a bank branch and they are lazy. Technically, the senior teller makes the schedule for everyone so management truly does nothing and looks good doing it. The place runs itself, which is sad because it seems as though the inmates are running the asylum. You are basically a well dressed customer service representative who just so happens to have a handy life and health insurance license. There is no signage or anything advertising that there is an FSR on duty at the branch, and the FSR has no office (nor the manager). The FSR role is a complete and utter joke. How can I advise anyone when I work at what is the equivalent of a banking transaction truck stop? Employees are lazy and want everything handed to them and do not understand the most basic of tasks. Your schedule will say you get off at 5:30 when in fact, you get off at 6:15 because you are busy helping the teller's ship money out for the next day. There is no work/life balance in this role. Take this job only if you are really hard pressed for money or (gulp), experience. Heed my words, run from the FSR role. TD seems like they really haven't figured out the FSR role and it's a shame because they really could have something great if they just model what the other big banks are doing.

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