TD reviews

There's a lot to say about this company. This is based on General "Customer Service" (Credit cards, easy line and other sales positions in a call center) Let me start by saying that even though the salary is somewhat high (between 19$-22$), it doesn't compensate for the amount of work you're doing. As a new hire you will get a full time training schedule for 6-10 weeks (depending on the position). You will learn about the expectations of the company on delivering "legendary customer service", the values of the bank and how to "advise" (in reality it's sales) customers on certain products. During training, you will see the work environment fun and dynamic, managers being positive and cheerful to show a good impression and make you feel comfortable. After your training is done you will be assigned to a manager who will keep track of your performance and give you monthly "coaching". Even though all jobs have break times to be respected this one is on another level. You are monitored, if you are late by a few seconds or minutes it will be shown on your statistics and can get warnings. For a 7.5 hours shift you get two 15 minutes break and one 30 minutes lunch break. You can create your schedule as you want as long as you meet the requirements that they ask for. As a part-time you have to do a minimum of 25 hours a week and arrange the schedule like you want (if you're a student you still have to do these hours because they are not flexible on giving you days off). You can exchange/give shifts if peers want to take them. For a full timer it gets a lot more complicated, you have a fix schedule to work five days in a row and two consecutive days off. Whether its 7am-3pm, 8am-4pm, 2pm-10pm , 3pm - 11pm, 4pm-12am, you have to respect that schedule for the entire week. A full timer can only exchange shift with another peer that does 7.5 hours on the same day, you cannot give away your shift or even ask off. If you apply for a position that are hiring for part-time/full-time then simply go part-time and you can work hours as a full timer and change your hours, have off and modify however you want (you will still get your hours because a lot of people leave so they need agents). You will have good and bad conversations when taking calls. Some calls you need a supervisor to help you due to power limitations. When mentioning policies/rules to customers you have to say exactly what is written in front of you, otherwise if they take your call and hear you saying "apples" instead of "apple" you will get a warning. It's strict because agents see personal information but humans aren't robots. In the training they say you don't have to worry about sales and meeting objectives but once you're on your own you actually do have objectives to meet and very high ones. Your bonus depends on your performance, the more you sale your bonus is higher, your manager will be happy because it affects their bonus as well. Managers "work" hard. They go around talking, having meetings and stay on their desk chatting with their fellow managements peers, stay on their phone or sending unnecessary e-mails with Emojis to employees. If you get a position you will see what I'm saying. When it comes to your monthly "coaching" they will try to guide you on improving your performance but in reality they aren't giving you useful tips, motivation or try to get to know you very well, all they want is for you to make numbers. They will take credit if you make a good performance when they aren't teaching you anything. As a new hire you will be told that you can easily move around or get a better position after one year of staying in your role. You will get bored after 4 months at your current role because it gets repetitive and easy to learn. You will see new hires every 3-4 weeks under training and then a lot of them will eventually disappear. We were a group of approximate 15 people, under 5 people of that group stayed at work. This will also happen to future new hires. Management should see into this as of why are people quitting right after training is done but are too busy having "meetings" or on their desk sending e-mails. No wonder they always hire.