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      T-Mobile

      Engaged Employer

      T-Mobile Store Operations Associate reviews

      3.4

      63% would recommend to a friend

      (1,061 total reviews)
      avatar

      Srini Gopalan

      30% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      Store Operations Associate employees have rated T-Mobile with 3.4 out of 5 stars, based on 1,061 company reviews on Glassdoor. This indicates that most Store Operations Associate professionals have a good working experience there. T-Mobile is rated in line with the average (within 1 standard deviation) by Store Operations Associate professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      1K reviews
      1.0
      Sep 3, 2008

      T-Mobile doesn't respect it's employee's personal time/life.

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They are pretty flexible if you are a part-time sales rep, but beyond that be prepared to dedicate your life to them. They do allow you to develop your management skills , with a lot of off site and online courses.

      Cons

      Full-Timers, Key Holders and Managers are expected to be "Team Players" and basically live at work - they always talk about having a work/life balance but they don't live up to their own hype. Favoritism rules here as well - its more who you know and kiss up to rather than actual ability and competence that matter here. Upper management changes directions WAYYYYY to often - its seems like there is a new "focus" every week! and the stuff that was last week's "focus" gets dropped in favor of the new "focus" of the week.

      4.0
      Jul 22, 2008

      I am T-Mobile, Count on Me!

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      T-Mobile is a very large company but you feel like you are part of a close knit family. They care about your individual success and want to make you the best you can be at your job by providing training and individual coaching from management. T-Mobile has a value system that the entire company truly lives by from the CEO to a customer care representative to a distrabutions manganger. It does not matter which department you work in; the values are used as a measuring tool to help rate your performance and to help you grow in your career. This is what truly helps T-Mobile separate itself from the rest of the wireless industry and is on it's way to being a world-class customer service organization.

      Cons

      The reporting system seems flawed. There are too many reports that show incorrect data which in turn leads to confusion about performance in some cases. It also seems that in some areas there is a lack of communication between different departments, for example when there is a transfer within the company that employee should be able to update their information in one area and all the other areas should be updated. Also, the T-Mobile brand as a whole is not nearly as known as a Verizon or At&t and more advertising about the award winning customer service and the quality of the network would be helpful for the entire company. There also could be more team building events that would help build morale within a specific team and help individuals get to know their fellow co-workers.

      Viewing 1060 - 1061 of 1,061 Reviews
      Related searches: T-Mobile Store Operations Associate jobs | T-Mobile Store Operations Associate salaries | T-Mobile benefits | T-Mobile Store Operations Associate interviews | T-Mobile conversations
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      Glassdoor has 24,581 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.