T-Mobile reviews

3.6

62% would recommend to a friend

(23,135 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Aug 28, 2008
Recommend
CEO approval
Business Outlook

Pros

T-Mobile is a Wonderful Company to work for because their health benefits are great! Nearly all Health care is paid for by the company. For Health coverage including additional life insurance for myself it only runs at about $60 a month out of my check, wih a well known health care provider. Additional Benefits include tuition reimursement up to about 5K for classes that relate to a relevant career path with T-mobile. Also Child subsidy programs for child care as well as discounts of up to 10% with certain providers. Health Care Flexible spending accounts and Child care FSA's that are both tax exempt.

Cons

Downsides with working at T-mobile is a false sense of superiority. T-mobile is the 4th largest cell phone provider, but would like to think it is the best and largest. It's network, while sufficient , is sub-par. It also has a real problem with rolling out new proucts. The training on these products is often lackluster and mediocre, at best, resulting in frustration on the customers end as well as the employee. The Scheduling is also very rigid. You can not request time off unless you have already accrued the PTO and the back up which is called "flex scheduling" is seldom availible. Performance is often based on an outdated quality assesment, performed over the course of the month, and chances for upward growth is exagerated and limited except for a select few.

3.0
Aug 28, 2008
Recommend
CEO approval
Business Outlook

Pros

Fun environment. Lots of parties and lots of freebies. You get christmas gifts every year. There is free lunch in somewhere in the building at least once a week. It is almost impossible to be fired even with unethical behavior. There is one quota for sick leave and vacation which adds up to be 24 days a year. Health benefits are competitive with other companies. Convenient location. There is Free parking. There are good restaurants in walking distance.

Cons

Salary is low. There is a huge difference in salary between the employees who are doing the same job with the same position. T-mobile has values but nobody cares about the values. Management is political. Unethical behavior is OK as long as you are a manager. Some people get promotions one after another because they know the right person. There are quarterly evaluations. Therefore you have to evaluate yourself every 3 months and it is time consuming. FMLA leave is not competitive.

4.0
Aug 26, 2008
Recommend
CEO approval
Business Outlook

Pros

Below the Manager level, T-Mobile encourages a work/life balance. There are plenty of opportunities for advancement within the company for people who are willing to work and excel. Communication is fair and open, and within most groups there is a minimal of political maneuvering.

Cons

At manager and above, the expectation is for employees to give their lives for the benefit of the company. There is a large amount of below-average leadership at various levels within the company, and a strong prevalence of cronyism. The company goals and values are structured in a way which allows the weak to hide amongst the performers.

Viewing 23089 - 23091 of 23,135 Reviews

Glassdoor has 24,510 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.