Upper management is so in their own world, the decisions they make make it so clear that really don't know what we REALLY need. They care about numbers only, and don't really change what matters most. Employee satisfaction is getting lower and lower as they are, in my opinion, focusing more on the numbers than employee satisfaction like they were when I started with the company 2 and a half years ago. It was all about the balance of decisions between the owners, employees and customers and every decision was made through this balance. Now, it is hard to find many decisions with employees in mind. I work in such a small department within the call center we often get over looked and sort of "given whats left" in many different aspects. Our department is ran by a bunch of jokers who, like I said before, don't know what our department needs to be succesful, but make decisions based off of what looks good on paper. The incentives, while great on paper, are in a lot of cases VERY untouchable and only create more frustration and disappointment. Oh, and we now pay additional taxes on our phone benefit that make it a bit less appealing...just the cherry on top.
