T-Mobile reviews

3.6

62% would recommend to a friend

(23,135 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Apr 26, 2009
Recommend
CEO approval
Business Outlook

Pros

Stable/secure company due to lots of customers. Fringe benefits (i.e., discounted employee cell phone plan) are useful and appreciated by employees. Also, the option to get a new cell phone every few years as an employee is another nice perk of being an employee. Employee team-building trips are fun and the variety of trips is also nice.

Cons

Low salary is the biggest downside to working at this organization. Similar cell phone companies pay their employees far better than this organization is capable of doing. Lack of growth opportunities is another factor why employee morale is down and they tend to have a high turnover rate in certain departments. Employees at this organization don't respect one another and management has no regard for lower-level employees contrary to what management may say.

1.0
Feb 2, 2009
Recommend
CEO approval
Business Outlook

Pros

The only reason to work here is for the pay and the benefits. At least they try to keep these competative. It will be interesting to see if these remain in tact as the results continue to decline.

Cons

The leadership team does not know what they are doing. They do not provide direction, do not have any desire to lead in wireless, are selfish and manage their teams in silos. They talk about values but ususally only use them to cover up and disguise their real actions. It is easy to be tricked into situations and they love to point fingers and lay blame on those outside their own group or lower level employees.

2.0
May 25, 2024

Frustrated long-time employee

Recommend
CEO approval
Business Outlook

Pros

Although the benefits are comprehensive, many employees seem unaware of offerings beyond health, dental, and vision. Certain teams can offer an excellent working experience, largely influenced by the direct manager. In my case, my manager is fantastic. However, above him, there's someone who struggles with accepting feedback and tends to dismiss employee opinions as incorrect. Beyond that, there's passive higher-ups who blindly follows orders without advocating for their teams. Again, my manager is fantastic.

Cons

The company's leadership leaves much to be desired. In Engineering, Ulf comes across as overconfident, while John appears knowledgeable but lacking in interpersonal skills. Compared to the accomplishments of Neville and Abdul, these two seem inadequate. Compensation is generous for those at the director level and above, but those below can expect modest raises of 2-4%. Meanwhile, higher-ups receive raises, bonuses, and substantial RSUs. Recent promotions have been mixed, with some well-deserved and others raising questions about leadership's judgment. The company used to be more vibrant and enjoyable, but since the merger and the arrival of new leadership, it's become a stressful environment with little recognition, appreciation, or equitable compensation. If you want training, you'll need to dedicate your own time.

Viewing 28 - 30 of 23,135 Reviews

Glassdoor has 24,510 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.