Does Swissport pay their employees well?

According to anonymously submitted Glassdoor reviews, Swissport employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Swissport. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Swissport?

46% of Swissport employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Swissport 2.7 out of 5 for work life balance, 2.7 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Swissport?

Passenger Service Agent (473) , Ramp Agent (360) , Customer Service Agent (143) , Customer Service Representative (115) , Ramp Agent/Baggage Handler (68) , Cargo Agent (60) , Aircraft Fueler (56) , Supervisor (51) , Customer Service (45) , Baggage Handler (42) , Check In Agent (40) , Auxiliar De Rampa (39) , Dispatcher (34) , Duty Manager (26) , Aircraft Dispatcher (25)

What are the pros of working at Swissport according to real employee reviews?

"Working with some great people and learning lots of new skills" ((in 157 reviews)); "good mgmt team and colleagues" ((in 64 reviews)); "Other than that hope you have good coworkers or else it's a nightmare" ((in 55 reviews)); "Training is good and the teacher is more than happy to help you to become a competent ground worker." ((in 43 reviews)); "Good work environment to work in" ((in 27 reviews))

What are the cons of working at Swissport according to real employee reviews?

"Poor management and over work" ((in 405 reviews)); "The pay is low and the amount of work is excessive" ((in 259 reviews)); "No benefits and we do the hard work" ((in 120 reviews)); "3. Low salary and space to grow you start with 9$ and you will get 10cent rise every year" ((in 95 reviews)); "long hours in hazardous conditions with many job duties that are not fairly compensated for." ((in 88 reviews))

What are employees saying about Swissport layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Swissport layoffs and their outlook for job security at Swissport in 2026.

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Swissport

Swissport reviews

2.9

46% would recommend to a friend

(3,169 total reviews)

Warwick Brady

51% approve of CEO

38% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.9

Career opportunities

2.7

Culture & values

2.7

Work/Life balance

2.6

Compensation and benefits

2.5

Senior management

Swissport has an employee rating of 2.9 out of 5 stars, based on 3,169 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Swissport employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

3.0

Jun 11, 2017

Good pay for what it is, but no benefits.

Passenger service agent

Recommend

CEO approval

Business Outlook

Pros

The pay was good for what the job was. Have option for overtime if its approved, especially in the holidays.

Cons

No benefits, upper management did a poor job at managing their employees. Lazy people got away with stuff, while the good workers had to compensate for their short comings. Long work hours (but to be fair they do warn you in the hiring process, so I didn't really perceive this as a bad thing). Like any other customer service job, it can be stressful since you're dealing with passengers all day.

1.0

May 18, 2017

Customer service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My co-workers, meet new peoples. Very nice Job.

Cons

That company is a joke. They change your shift and you have to do your shift. Even you can stay because you have other obligation they don't care. They are there to make money on your back. Minimum salary, no benefits before 2 years. Good luck to ask the management to help you to resolve any problems or inquiry, you never get the answer or is take over 3 weeks

1.0

Oct 18, 2016

Stay away

Passenger service agent

Recommend

CEO approval

Business Outlook

Pros

None, not worth one bit.

Cons

Long hours. Management on shift speaks to you like you're a slave. Everyone talks badly about each other behind your back. No one says hello to anyone. No passion for aviation from none of the seniors I've worked with. Plus the monthly pay( minimum wage) is not good either. We are going for aviation, dealing with passengers and cargo. Quite a lot of responsibility for such a poor salary! I've quit after 3 weeks. Have lots of experience with previous airline, but this was just a horrible company to work for. The airlines pay them good money for their services. Increase the wage accordingly .

Swissport Response

Thank you for taking time to leave a review. I am sorry you feel the way you do. We are continually looking at ways to improve our Supervisory and management level employees. We have recently introduced specific courses to improve our management styles and increase our communications to all levels of employee

Viewing 70 - 72 of 3,169 Reviews

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