Nov 9, 2018
Sales manager
Anonymous employee
Swatch Group reviews
3.4
63% would recommend to a friend
Nick Hayek Jr.
67% approve of CEO
53% positive business outlook
Swatch Group has an employee rating of 3.4 out of 5 stars, based on 755 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swatch Group employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).
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755 reviews
1.0
Nov 8, 2018
Something terribly wrong with Company’s Culture & the flow of revenues to the employees at the end of year.
Current employee, more than 10 years
New York, NY
Recommend
CEO approval
Business Outlook
Pros
The people you work with here are great people. Most of the companies employees are not born in America, and they are all hard working people. They deserve to be treated better financially. You get 50% off watches but that’s the same discount they give to jewelry stores and watch-house companies. If you need to service your watch you get 50% off, but they give jewelry stores and watch houses %60 off. Seems to me they treat the jewelry stores/watchhouses better than their own employees. I can get a better deal or the same from one of the jewelry store/watchhouses that work with Swatch US knowing they get the same price. If your in sales you love this company. They give the sales representatives 20K bonus a year. You could have a GED education and make 120K a year and don’t know how a watch works, functions, if its mechanical or quarts. There is so much income coming up from other departments, like watch services, there is enough money to go around to all sales representatives. Most of the sales representatives are born in America. Working hours are less than 4hrs a day with 2 hour lunches.
Cons
THERE IS NO ANNUAL ADJUSTMENT TO INFLATION SO SALARY YOUR DOES NOT CHANGE. Some departments are pushed for higher & higher production but no incentives. Employees are stressed-out because of production and get nothing for it. With the amount of volume of work there should be enough money for EVERYONE to get an inflation adjustment of +3% on their salary plus a yearly bonus, but this not happen. This is a dead end job. No company culture. Not a Swiss company but an affiliated with Swatch Group in Switzerland. Every Swatch Group is there own entity in that country. Swatch Groups in Europe are paid higher wages and treated better than in USA. Every year they take something away or change something, example: changed to a cheaper Health Insurance company, took away some holidays (MLK day), limited to amount of watches you buy from discount which you cant sell until you leave the company. Upper management are all sales people and only take care of sales people. Upper management doesn’t think watchmaking / polishing is a profession or skill.
2.0
Nov 6, 2018
Recommend
CEO approval
Business Outlook
Pros
Employee discount 50%, coworkers and in-store management were generally enjoyable to work with, occasionally head office would run contests as sales incentives, benefits for sales leads and management, neat culture of brand loyal fans
Cons
Head office completely changed in the past year and not for the better. Anyone who cared at all about employees is gone, and they weren't even the best for this to begin with. They only care about numbers, don't care how pushy you have to be to reach their unrealistic goals, and WILL push you out of the company if you don't act like a retail robot. VERY little room for advancement, and they would often hire from outside the company rather than looking within. The quality of Swatch watches also seems to have taken a nosedive recently; the number of warranty replacements we had to do, and the number of unhappy customers with watches that just stopped working after a few years is staggering. The company gave employees no freedom to attempt to rectify these situations at store level, so if someone had an issue after office hours, or on weekends, they'd have to leave the store angry and be contacted later. (Sometimes having to wait days, or even weeks before hearing back from someone.)
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