Swarovski reviews

3.4

56% would recommend to a friend

(1,933 total reviews)
avatar

Alexis Nasard

71% approve of CEO

51% positive business outlook

Swarovski has an employee rating of 3.4 out of 5 stars, based on 1,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Swarovski employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Apr 11, 2026

No work life balance. No salary increases

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Vacation decent, coworkers are great

Cons

Salary increases do not exist No work life balance.

1.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

good discount, nice casual staff

Cons

I worked here for over a year, and unfortunately my experience aligns with many of the negative reviews. The work environment felt consistently unsupportive, and concerns raised by staff did not appear to be taken seriously. There were multiple instances of unprofessional behaviour from management that, in my experience, crossed the line and created a very uncomfortable workplace. At times, interactions and comments made me feel disrespected and singled out, which had a significant impact on my wellbeing. I often left shifts feeling upset, which is not something anyone should experience in a workplace. Management style had a clear negative effect on staff morale, and this was noticeable in the overall atmosphere for both employees and customers. It was especially disappointing given the expectations associated with a high-end retail brand. There is a clear gap between the brand’s image and the reality of the in-store environment. I hope serious changes are made in how staff are treated, supported, and respected moving forward.

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

Viewing 19 - 21 of 1,933 Reviews

Glassdoor has 2,663 Swarovski reviews submitted anonymously by Swarovski employees. Read employee reviews and ratings on Glassdoor to decide if Swarovski is right for you.