Customers tend to be cheap, but then you are mostly selling costume jewelry. However, Swarovski is a fair-traded company (like Apple, Sony, etc.), so you will rarely have a discount or a sale--which customers have a tendency not to understand. Be prepared to have to explain that throughout the day, as your customers continually ask you for discounts. The company, overall, is rather top-heavy with corporate management. Since most of the company direction seems to come from Europe, getting used to a "different" type of management style takes a little patience. There are way too many people at the corporate level--each not knowing what the next person is doing, and pretty much unable to help you ("not my job" mentality). The District, Regional and H.R. personnel are very nice, but they really aren't "empowered" to help you or effect any kind of change if you have an issue or problem. They're pretty much "support" players, and it won't take long before you realize the flow of communication is top-down only. Also, don't go outside the chain of command, as that would be political suicide. It's best to just shut up, do your job, be reliable, and try your best to make sales plan every month--if you demonstrate that you have a mind or can think outside the box, you would probably be more comfortable working for another company.
