Sur La Table reviews

The company is obsessed with the almighty dollar. Communications from the corp level and DM level speak to you as if your were an idiot. There is no recognition for hard work, and no support unless you are one of the favored people or you make your numbers. Trying to sell a $3000 coffee machine is not the "fun" that corporate claims it is. Maybe they should not have bought so many. Sales associates receive few hours, unless they are in a high sales volume store, yet they are expected to be "available" any time needed. The Training Program is hardly a program. There is no time to learn much when there are 2 people on the sales floor and you are expected to give exceptional service and complete tasks. Tasks are piled on and no extra hours are given. Wake up guys. You are going to lose some really good people with this attitude. After having been a customer, I am shocked at how the employees are treated (from management on down). It is incredible that they can still be nice to the customers.

At this time, one isn't allowed to work more than 25 hours each week. Reaching this number is RARE. On the last schedule, just about everyone (outside of management) had only 15 hours for the week. A ruckus was recently kicked up when an employee asked for a co-worker's phone number to ask her to switch shifts. Apparently, it's no longer allowed for the management to give out employee phone numbers; even to other employees! In past times, the weekly schedule was emailed to employees when it was finalized. Not anymore. The company claimed that an employee reading this information at home was considered "work" and they couldn't pay people to do this "work" outside of regular shifts. Huh? Now, people are required to come to the store to get their schedule. Can we get paid for that? What about the gas? The lack of employee parking leaves few options for employees. Either we have to pay ($7/day) to park in a city garage, park at meters, hoping not to overstay our dime, or search for parking in the surrounding neighborhoods, roughly a 15-20 minute walk from the store.