Superdrug reviews

3.3

52% would recommend to a friend

(2,594 total reviews)
avatar

Peter Macnab

67% approve of CEO

40% positive business outlook

Superdrug has an employee rating of 3.3 out of 5 stars, based on 2,594 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Superdrug employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
2.0
May 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Good discount and nice colleagues

Cons

Management praise employees who force customers into registering beautycards and purchasing starbuys. Little emphasis placed on customer service at till and no bonuses offered for hitting or exceeding targets, only negative conversations if targets are not hit.

1.0
May 9, 2016

Every month is a new drama

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the stores have some lovely staff to work with. Quick progression if you work hard.

Cons

The pay is pitiful, one of the worst companies for pay and the benefits are not anything spectacular either. The pressure of hitting target and performing are the main concern of every member of higher management e.g area managers, regional managers. No one seems to pay attention to the help staff and stores ask for it seems as though if you are not performing no one cares, instead of asking stores what help they need or any guidence etc you're overlooked because you havent reached target. Lack of training, when you do progress to the next level it seems as though training can be the most difficult thing to get done. You're either sent to another where you are just used as an extra memeber of staff instead of having the adequate time to sit down and do your training or you are kept in your own store and due to lack of hours there isn't anytime to do any training so it takes 5 times as long to complete your training if you manage to get it done. Most staff are just thrown into the deep end and expected to perform to a high enough standard. Team memebers are taking on more than their workload, assistant managers are having to act as store managers and team leaders are having to act as assistant manager because you're store manager more than likely is helping at another store due to again lack of training. One of the worst companies to work for.

1.0
Apr 5, 2016
Recommend
CEO approval
Business Outlook

Pros

Like most retail, the people you work with are okay. Also if you're a people person and like dealing with customers, then it can be okay. Fairly lax with holiday though, which is nice.

Cons

So many: My manager complained that I was being too friendly with customers. It's the only thing that made the job bearable. Zero autonomy. Awful pay - minimum wage. Mind numbing work. Visits from head office or area managers are a terror for all involved, given that area managers are mean, cruel and incredibly rude. No real opportunity for meaningful progression.

Viewing 85 - 87 of 2,594 Reviews

Glassdoor has 2,794 Superdrug reviews submitted anonymously by Superdrug employees. Read employee reviews and ratings on Glassdoor to decide if Superdrug is right for you.