Superdrug reviews

3.3

53% would recommend to a friend

(2,588 total reviews)
avatar

Peter Macnab

67% approve of CEO

40% positive business outlook

Superdrug has an employee rating of 3.3 out of 5 stars, based on 2,588 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Superdrug employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Feb 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Occasional good discount on Superdrug exclusive brands If you love makeup it is a perk to work there

Cons

Rude managers Constantly expected to ask customers if they want up to 3 different products at the tills - humiliating!! Expected to come in IN YOUR OWN TIME to have 'team meetings' but wouldn't get paid and used to cost me £5 bus fare Lazy supervisors and manages that sit in the office Made to stand at the door (even in winter) to pester customers into buying fragrances At the end of your shift when managers are cashing up tills your expected to wait for them until you can be allowed out of the store up to 25 minutes, fair enough for safety but at least pay us for this time!! Last but not least, MINIMUM WAGE

2.0
Jan 26, 2017

Could be so much better!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*Discount on branded (10%) & Own-brand (30%) products. *Some great team mates! Sadly the Pros end there.

Cons

*Low hourly contracts. *Minimum wage. *Sparse overtime availability. *Busier stores will not have adequate cover for cashiers / floor staff. *Poorly equipped - HHTs only work sporadically & the iPads even less! The tills are a disgrace - if there is one aspect of a business that should be totally on point this should be it; the very thing that allows said business to take revenue, sadly this is not the case here. The EPOS system within is utterly astounding. For a busy high street chain store (owned by an international group such as A. S. Watson) the tills perform so defectively you find yourself apologising to customers on a daily basis. It's embarrassing. *Expected to interrogate / bombard customers at the till, thinly veiled as 'customer service'. *Team-leaders are not paid much more than a sales adviser despite the greater workload / responsibilities. *Senior management will be expected to work overtime for no extra pay (salaried). *Store managers with a passion for what they do will have that bludgeoned out of them by area managers who don't know how to offer praise. Overall, the company cares more about profit than it does for its staff who generate it.

2.0
Oct 9, 2016

Taken advantage of.

Recommend
CEO approval
Business Outlook

Pros

Not very many. Good discount, 10% on branded goods and 30% on own brand and exclusive products.

Cons

Overworked! Every year the company cut the hours stores have to run on each week, leaving the management teams to pick up the slack as they are salaried. Far too much task for store teams every week. The company runs a mystery shop programme and most of the time, there are no staff on the floor to allow you to score realistically. Too much pressure on registering beauty cards and selling star buys as well. Red circled management with regards to pay rises. No pay rise for 8 years so far despite performance reviews that merit getting a pay rise.

Viewing 79 - 81 of 2,588 Reviews

Glassdoor has 2,787 Superdrug reviews submitted anonymously by Superdrug employees. Read employee reviews and ratings on Glassdoor to decide if Superdrug is right for you.