Superdrug reviews

This company do not care about staff, only money. They have cut the hours to run the store to a bare minimum. There is no one available to speak to customers any more and theft has risen. Management ( head office ) don't care. They cut the heating off in staff areas 3 years ago and didn't replace it, you have to wear a coat in the warehouse. Customer service is American Mary Gober and doesn't work, Mystery shopper form gets changed to make it harder to get 100% so bonuses don't get paid. There is no praise when you get things right but all hell breaks loose if you lose an audit point or don't get 100% mystery shopper. Staff are expected to act as store detectives and get questioned if thefts go up.CCTV is used to watch staff as well as customers They wonder why sales drop but customers come into an empty shop now with no one to help them,instead of the happy shop it used to be. Area manager only visits when sales are down. Regional Manager is only interested in sales. Managers are stressed trying to staff their shops on fresh air, they are contracted to work 39.5 hrs but end up working 50 plus just to cover the basic tasks they work 13hr shifts some days due to the lack of hours. I have never seen my team so demotivated or stressed.

Expected to work for free week in week out (contracted to 39 hours a week and expected 50 hours give or take a few hours) simply because there is not enough budget hours to get all the jobs done and to have sufficient cover on the shop floor at the same time. Sales go up budget hours go down year after year Mary Gober toolkit great in principle but not so much in practice, each store is different and it's impossible to implement the format to every store