— Having the discount card subconsciously encourages you to spend more money in your work place — Aka. The money they pay you, they get straight back.
— No one ever wants a SIM card, and you feel like you're pestering the customers.
— You HAVE to ask 5 specific questions to every single customer.
1. Do you need a bag? (You have to ask this always, even if the customer is buying one small item, as small as an eyeliner)
2. Would you be interested in our – Star buy product- ?
3. Do you have a beauty card? — If yes, scan it, then give it back.
— If no, then you ask the 4th question.
4. Would you like a beauty card? It's a free loyalty card where you collect points that allow you to earn money to spend on the things you buy in store.
5. Have you heard of our SIM card deal? — It's £20 a month, Non contract. (Which confuses the customers, due to its contradictory statement. I usually re-word this sentence when asking, but that's what we're told to say)
They seem to put the same star buys products on in rotation every month and still expect people to buy things.
They expect you to get a strike rate of 3. Aka—Sell more star buys to customers than you serve customers. If the strike rate is at what I'd call a reasonable rate of 5. You're told it's too high and to try to get the strike rate down (Aka, try to force products on people that they very clearly don't want) In turn making you feel pressure as it's uncomfortable to ask someone 5 questions in the 1st place let alone force products on to people that you can see in their face that they don't want, and just want to buy their stuff and leave. — I've had a few panic attacks due to the pressure that's put on to you to force products on people. I've also had an anxiety attack and fainted behind the till while in the middle of serving someone.
Mental health isn't taken seriously at all. You'll get disregarded and disrespected if your mental health starts to affect your work. They'll minimize your shift to a 4-hour shift a week, causing more mental health issues. They'll tell you, you're being unreliable, and they have a business to run. They'll also give you a verbal warning, a written warning and tell you if you're off again you'll get sacked. Then once you feel a bit better, if you're still working there, you'll continue to get disrespected and disregarded compared to other staff.
You will be forced to work every single weekend of your life, although you are not a weekend worker, but you will be told" We need you for the weekend" when in reality they can have others who never do a weekend or who refuse to do a weekend. Even if you refuse to do a weekend they will still put you in on the weekend and continue having other staff who refuse to do a weekend not on, on the weekend. — Potentially ageist, as it's the staff that are 16 – 30 that get forced weekend shifts.
4 People have left because of the manager:
1. Young staff member getting treated and spoke too badly.
2. A Young Supervisor off and in hospital kept getting asked when she was coming back. She did not enjoy being asked when she is coming back and how she was being treated, so she left.
3. Young staff member left due to unfair and disrespectful treatment.
4. Assistant manager sick of working at Superdrug along with no longer having the tolerance for the manager.
(5)—I regularly think about leaving because of the amount of unfair and disrespect displayed by the manager towards me and other staff.
If you get another Job/ start a new business due to being given next to no shifts, they will tell you "This was your 1st job, so you need to cater to our business 1st" and not allow you to have the shifts off that you need for your other job/ business.
