Please start listening to employees and paying more than minimum wage!!!
Pros
As a long term partner some of the benefits like Stock Options, even though not worth anything now keep me around as well as the vacation time I get annually. Probably the best thing overall is only have to putting in about a 40 hour work week compared to 50 or 60 at other restaraunt chains.
Cons
LITTLE PAY!!! No matter what level you work at you are compensated poorly. If you are an interal promotion you will make anywhere from 10 to 40 percent less than someone hired externally no matter how long you have worked for the company. Length of employment does not matter with pay. Now that we only pay minimum wage in most markets for baristas you now have to deal with managing teenagers and immature college kids instead of professional adults or people looking to make a career with the company. Another downside is the amount of unnecessary paperwork, charts, checklists, etc that everyone must do at every level. Most people have no idea how "complicated" it is to make a simple cup of coffee at Starbucks.