Starbucks reviews

3.5

56% would recommend to a friend

(85,183 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
3.0
Jan 4, 2016
Recommend
CEO approval
Business Outlook

Pros

IF you work in the right department (anything but IT) the company's mission and values translate into your daily work. This company walks the talk and Howard's passion and humanity is felt throughout the company. Good benefits (medical deductible is a little high), salary and growth opportunities if you are are the right team. For the most part, really great and talented people to work with. Good work-life balance if you manager is understanding.

Cons

If you are in IT you might as well be working for a different company. There is no humanity or professional respect in IT. The number of contractors and consultants have created a workforce that is completely removed from Starbucks core values. Behavior (like bullying, yelling, swearing and mocking) that wouldn't be allowed anywhere else in the company, is excused and tolerated in IT. Stop re-org'ing, moving bad people around doesn't fix things, it only creates more discourse and new people have to deal with their bad behavior.

3.0
Apr 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Great environment. Great culture. Wonderful beliefs that support military, college students, community.

Cons

Lack of leadership, vision and direction is evident in the constant reorgs within the Supply Chain Org. Because Starbucks has such high margins, they can afford to shuffle and shuffle to the detriment of "partners" who came to the organization to work hard and make a difference. Only to be left dejected, confused about the overall strategy and then laid off.

4.0
Oct 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Company culture is great. I would have a beer with 80% of the people I work with. No one is going to come to your desk and demand that you work weekends, etc. Tons of white space in every job, if you want to dig in on something and it's in any way related to your job, you'll be encouraged to do it and if you do it well, you'll be rewarded. Totally acceptable use of your time to set up 1:1's with just about anyone, hanging out in the common areas connecting over coffee is not only accepted as standard but encouraged. The pace of the business is incredibly fast and the things that get accomplished in short amounts of time can be truly amazing. If you come to work everyday with a positive attitude and work well with others to solve problems, you'll be able to grow your career quickly.

Cons

Totally ambiguous environment where priorities change all the time. Constant changes at the leadership level lead to massive directional shifts and a lack of a clear long term strategy (3 EVP's in supply chain and 5 sourcing VP/SVPs in the last 7 years). Supply chain is seen as a necessary evil so if you work in that field, you need to know that challenging direction from the business teams is more/less unacceptable. Very silo'd organization. Decision making is almost always collaborative, takes forever and leads to most folks operating below their job titles/descriptions as they have to pass up the chain all decision rights. It's a lot like high school and you're running for student counsel every single day. Culture of heroes means that folks doing good work consistently aren't rewarded the same way that people who get into trouble and then save the day are. Partner resources (HR) organization serves little to no value.

Viewing 64 - 66 of 85,183 Reviews

Glassdoor has 90,882 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.