SoulCycle reviews

Hi there, Thank you for your feedback. Your opinion as a long-time employee at Soul is very important and we appreciate the time you've taken to let us know how you're doing. I completely agree with your comment that one of the key elements of our success is our amazing team! You're also right that we're a younger culture, which is something we believe adds to the overall vibrant, energetic environment at Soul. That said, our Founders have set a fast pace and the work ethic that we all instill in our teams. We’re all in service of our riders - that’s how we fulfill our mission of “bringing Soul to the People”. Everyone at SoulCycle is having a direct impact on our riders’ lives. Sometimes this involves long hours and hard work but we would never intentionally put our teams in harm’s way. I apologize if you have felt unsafe at any time. Similarly, we’ve recently taken a hard look at work/life balance and compensation for our studio operators. You may know we’ve set up a team of people to create new work/life balance programs for our managers and also recently introduced a new comp structure for our field leaders. It seems like working long hours has become the way of the “always-connected” digital world and we’re trying to make sure that well-being remains a constant dialogue on our teams. To wrap this up, we love hearing from you on both the good and the opportunities we have to improve the working environment here. We apologize that your experience with SoulCycle has not been entirely positive and I encourage you to reach out to me directly on melanie.whelan@soul-cycle.com if you would like to discuss any of this further. With Soul, Melanie